Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yesenia Rea Perez

Sacramento,CA

Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
06.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Shift Lead

Sourdough & Co
11.2019 - 01.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Receptionist

Salinas Valley Optometric Group
05.2019 - 09.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Crew Member

Taco Bell
12.2018 - 06.2019
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Bachelor of Science - Criminal Justice

California State University, Sacramento
Sacramento, CA
05.2023

Skills

  • Job Assignments
  • Shift Work
  • Database Administration
  • Business Correspondence
  • Document Control
  • Meeting Scheduling
  • Word Processing
  • Customer Assistance
  • Conflict Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

Starbucks
06.2023 - 08.2023

Shift Lead

Sourdough & Co
11.2019 - 01.2022

Receptionist

Salinas Valley Optometric Group
05.2019 - 09.2020

Crew Member

Taco Bell
12.2018 - 06.2019

Bachelor of Science - Criminal Justice

California State University, Sacramento

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Yesenia Rea Perez