Yesenia Rivas
Avondale,ARIZONA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
22
22
years of professional experience
Work History
Area Operations Manager
Dave & Buster's
Las Vegas, NV
11.2021 - 09.2023
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Resolved customer service issues and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Restaurant Manager
Cabo Wabo Cantina
Las Vegas, NV
10.2010 - 03.2020
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and guest satisfaction.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Store Manager
Abercrombie & Fitch
Milpitas, CA
09.2007 - 07.2010
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Hired, trained, evaluated performance and enforced disciplinary actions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supervisor
Sam's Club
Chino, CA
08.2004 - 09.2007
- Complied with company policies, objectives and communication goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Janitor
Guaranteed Janitorial Service
Chino, CA
01.2002 - 08.2004
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Education
Bachelor of Arts - Elementary Education
California State University - Fullerton
Fullerton, CA06.2007
Timeline
Area Operations Manager
Dave & Buster's
11.2021 - 09.2023
Restaurant Manager
Cabo Wabo Cantina
10.2010 - 03.2020
Store Manager
Abercrombie & Fitch
09.2007 - 07.2010
Supervisor
Sam's Club
08.2004 - 09.2007
Janitor
Guaranteed Janitorial Service
01.2002 - 08.2004
Bachelor of Arts - Elementary Education
California State University - Fullerton
Similar Profiles
Jeremiah WoomerJeremiah Woomer
General Manager at Dave & Buster'sGeneral Manager at Dave & Buster's
Nayivis Paola De La Cruz CoteraNayivis Paola De La Cruz Cotera
Cocinero Linea at Dave & Buster'sCocinero Linea at Dave & Buster's
Allison HaleAllison Hale
Sales Manager at Dave & Buster'sSales Manager at Dave & Buster's
Robert SnowdenRobert Snowden
Winners Circle Staff at Dave & Buster'sWinners Circle Staff at Dave & Buster's
Victor JudyVictor Judy
Forklift Operator at PepsiCoForklift Operator at PepsiCo