Yesenia Rivera-Ochoa
Placerville,CA
Summary
Dedicated and reliable worker with strong communication skills. Quick learner with experience in customer service and determined to find more areas of growth within my work.
Overview
7
7
years of professional experience
Work History
Laundry Attendant
Red Hawk Casino
05.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
Barista
Red Hawk Casino
02.2022 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Deli Clerk
Holiday Market
11.2020 - 12.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Checker
Raley's
05.2017 - 10.2020
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving their complaints.
- Answered customers questions, and provided information on store procedures and policies when necessary.
- Maintained clean and orderly checkout areas during downtime, such as sweeping, wiping down register, and emptying garbage.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
Education
High School Diploma -
River City High School
West Sacramento, CA05.2017
Skills
- Customer Service
- Cleanliness and sanitation
- Strong Work Ethic
- Adaptive
References
Hali Cope Dawson, Manager, Holiday Market (925) 895-9651
Aimee Rosaveare, Barista, Red Hawk Casino (530) 903-0389
Celena Rosario, Cafe Supervisor, Red Hawk Casino (530) 919-2544
Sierra Christensen, Courtesy Clerk, Raleys (530) 492-2025
Timeline
Laundry Attendant
Red Hawk Casino
05.2023 - Current
Barista
Red Hawk Casino
02.2022 - 05.2023
Deli Clerk
Holiday Market
11.2020 - 12.2021
Checker
Raley's
05.2017 - 10.2020
High School Diploma -
River City High School
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