Yesenia Rodriguez
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
Queens Care
12.2023 - 01.2025
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
Accounting Supervisor
Whole Food Market
09.2018 - 11.2023
- Maintained cash flow by monitoring bank balances and cash requirements.
- Disciplined and motivated accounting team to maximize performance.
- Created and initiated accounting procedures to increase organization.
- Facilitated cross-functional communication between departments to ensure seamless integration of accounting processes.
- Successfully managed multiple projects concurrently while maintaining strict deadlines and high-quality deliverables.
- Enhanced financial reporting accuracy by closely monitoring transactions and reconciling accounts monthly.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
Human Resources Specialist
Ralphs
01.2006 - 08.2018
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Streamlined recruitment processes for efficiency, reducing average hiring time significantly.
- Coordinated with external training providers to offer specialized development programs for staff.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Assisted with writing job postings and job descriptions for boards.
- Administered employee benefits programs and assisted with open enrollment.
Education
Business And Accounting
Santa Monica College
Santa Monica, CAHigh School Diploma -
Culver City High School
Culver City, CA06-1993
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Document filing
- FLUENT IN (SPANISH)
- Appointment reminders
- Customer follow-up
- Scheduling diagnostic procedures
- Registration and scheduling
Timeline
Patient Service Representative
Queens Care
12.2023 - 01.2025
Accounting Supervisor
Whole Food Market
09.2018 - 11.2023
Human Resources Specialist
Ralphs
01.2006 - 08.2018
Business And Accounting
Santa Monica College
High School Diploma -
Culver City High School
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