Yesenia Rosas

• Managed inventory for optimal product availability and turnover rates.
• Drove revenue growth through strategic partnerships with suppliers, negotiating favorable terms for product exclusives or volume discounts.
• Coordinated with marketing department to create cohesive branding messages within store displays and promotions.
• Facilitated open communication between merchandising team members at various levels of authority to address operational challenges promptly.
• Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
• Prepared and analyzed reports to track inventory and purchasing trends.

• Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
• Coordinated scheduling for the support team, ensuring adequate coverage during peak hours and maintaining efficient workflows.
• Developed comprehensive training materials for new hires, improving staff productivity and performance.
• Facilitated regular team meetings to discuss customer feedback, implement process improvements, and share best practices among staff members.
• Analyzed performance metrics to identify areas for improvement within the support department.
• Reduced employee turnover rate by implementing supportive management practices and providing ongoing feedback.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Unloaded pallets and deliveries and organized products in warehouse.
• Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
• Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
• Recorded regular progress and issues with products.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

Curbside/Online fulfillment: completing online orders in a fast paced environment while providing above and beyond service

Bakery Associate: packaged and labeled baked products according to specs and demand. Baked products for sales floor

Cafe associate: prepared foods following company specs. making fresh food and handling cash and pos system

Floral Designer associate: collaborated with the produce department to ensure a full display of custom flower arrangements for the sales floor

HMS associate: prepared home meal solutions for sales floor according to demand and company expectations.

Freezer/Cooler associate: stocked and displayed fresh products according to display layout along with dates. scanned out expired products and collaborated with other departments for donations

Meat Wrapper: Wrapped meat using a wrapping machine using item number and plu according to sales

Jewelry Associate: displayed jewelry and perfume products in display. upsold products and warranty

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Replenished cases through shifts to maintain consistent sales.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.