Yesenia Salas
Office Assistant/ Customer Service Specialist
Spring,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
K2 Academy Of Kids Sports
Cypress, TX
04.2017 - Current
- Informed clients about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Translated information to serve Spanish-speaking customer needs.
- Listened to customer feedback and responded to maintain or improve processes
- .Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
Administrative Assistant
ATC Tax Service
Spring, TX
01.2017 - 04.2017
- Developed financial reports using bank statements and created personal balance sheets and net worth statements.
- Prepared tax return documents for clients.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Collected detailed information and required paperwork from clients to complete tax returns.
Sales Assistant
Panaseas International Inc.
Cypress, TX
01.2012 - 02.2015
- Assisted sales representatives in sale of refurbished telephone parts by fielding customers to appropriate sales people and also assisting customers when sales people were dealing with multiple clients.
- Provided help with packaging, and shipping packages, through USPS, UPS, and FedEx.
- Manage sales of refurbished telephone parts on Ebay.
- Provided with sales with International customers, such as Mexico and Spain.
- Worked with Excel to provide spreadsheets and Word.
- Worked with Quickbooks, create invoices and sales orders
- .Worked with the program ACT, to record inbound and outbound calls.
Education
Some College (No Degree) -
Lone Star College System
High School Diploma - undefined
Spring High School
Skills
Fluent in SpanishFlexibleFirst Aid/CPRSales expertiseInbound and outbound callingMicrosoft Office expertiseClerical supportReport creationReport generationCredit card payment processing
Stocking and replenishing
Administrative support
Money handling abilities
Key holder experience
Timeline
Customer Service Representative
K2 Academy Of Kids Sports
04.2017 - Current
Administrative Assistant
ATC Tax Service
01.2017 - 04.2017
Sales Assistant
Panaseas International Inc.
01.2012 - 02.2015
Some College (No Degree) -
Lone Star College System
High School Diploma - undefined
Spring High School