Yesenia Sanchez
Vittos Pizza and Grill
Dallas,TX
2
Languages
13
years of professional experience
Knowledgeable [Desired Position] with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Work History
Hostess/Waitress/Manager
4 Years 1 Month- Greeted guests promptly and created a welcoming first impression for dining room and carryout customers.
- Managed the waitlist and coordinated seating flow to balance server sections and reduce impediment.
- Confirmed reservations, special requests, and large-party accommodations with accurate table assignments.
- Exhibited strong multitasking abilities by balancing multiple tables and orders while delivering prompt service.
- Took food and beverage orders accurately, confirmed modifications, and relayed requests to kitchen staff.
- Handled guest concerns professionally, resolved service issues, and maintained a positive dining and work environment.
- Used cash registers and credit card machines to cash out customers.
- Monitored customers for alcohol intake to appropriate levels and took measures to prevent inappropriate behavior.
- Communicated with caterers, decorators, and entertainment providers to confirm service expectations for large party events for customers.
- As a manager I filled in several area positions when there was nobody to do them like handcrafting drinks at the bar, washed dishes, cooked some of the dishes, and cleaned around the restaurant to keep it looking spotless.
- Managed daily operations, ensuring consistent service, delivery and workflow alignment.
- I coordinated staff schedules and assignment priorities.
Ship From Store
10 Months- I used a mobile device to pick items from the shelves in different aisles for customer delivery orders.
- I worked well with co-workers to pack the items into cardboard shipping boxes and to be delivered to their home.
- Due to being timed throughout the whole time while picking and packaging orders, I worked well and effectively in a fast-paced environment.
- I worked independently and in a team environment very well.
- I was able to help answer questions when any customer needed help.
- Helped stock inventory when needed.
Cashier
1 Year 3 Months- Balanced cash drawer and verified change to maintain register accuracy.
- Handled customer transactions accurately and accepted multiple different payment types.
- Helped customers with coupon redemption, loyalty discounts, and payment questions.
- Maintained a clean and organized work area.
- Answered questions about store policies and addressed customer concerns.
Waitress
11 Months- Took the residents' breakfast, lunch, and dinner orders to know what should be given throughout the day.
- Had a cart full of specific meals and drinks and promptly gave the residents food and beverages that accommodated their needs.
- Reset tables, replenished supplies, and maintained clean dining areas throughout service periods.
- I assisted the residents when they needed help walking to their room.
Education
Associate of Science
Skills
I work well with other people as a team do get a job done.
Effective multitasking skills to complete different tasks.
Have patience and empathy
Good communication skills to ensure excellent customer service.
I do well in problem solving when there is a situation or challenges to be taken care of.
I have great time management when given a task and always ensure to get the job done in a timely manner while working efficiently.
I am responsible and always arrive to work on time.
I am very flexible to work several hours at any time of the day or when needed.
I am a quick learner to adapt to be put in different situations
Languages
English
Spanish
Timeline
Hostess/Waitress/Manager
Vittos Pizza and Grill
03.2021 - 04.2025Read More
Ship From Store
Target
10.2019 - 08.2020Read More
Cashier
Tom Thumb
08.2017 - 11.2018Read More
Waitress
The Bentley Retirement Home Apartments
09.2012 - 08.2013Read More
Brookhaven College
Associate of Science
Read More