Yesenia Soto
Somerton,AZ
Summary
Dynamic customer service professional with a strong focus on problem resolution and patient advocacy. Proven ability to efficiently address customer concerns and enhance satisfaction through effective communication and software utilization.
Overview
2026
2026
years of professional experience
Work History
Triage customer service
Department of Economic Security
Somerton, Arizona
07.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance. Such as Healthy Arizona plus and Aztecs
- Assist clients with completing application process and educate client on application and benefit coverage.
Customer Service Representative
Advance Call Center Technologies
San Luis, Arizona
- :
- - Addressed customer inquiries and issues efficiently to ensure swift resolution.
- - Delivered comprehensive product information, enhancing customer comprehension.
- - Collaborated with team members to maintain consistent service standards.
- - Practiced active listening to accurately assess customer needs.
- - Provided accurate responses to queries regarding products and services.
- :
- - Resolved customer inquiries swiftly, ensuring prompt issue resolution.
- - Enhanced customer understanding by providing detailed product information.
- - Worked closely with team members to uphold service quality.
- - Applied active listening skills to effectively gauge customer needs.
- - Answered questions with precision about products and services.
- :
- - Efficiently addressed customer concerns, leading to timely issue resolution.
- - Offered thorough product explanations to boost understanding.
- - Coordinated with team members for uniform service quality.
- - Utilized active listening to identify customer requirements accurately.
- - Responded accurately to inquiries about products and services.
Advocate Member Service Representative
Convey health solutions
Yuma, Arizona
- Educated members on policy changes and updates effectively.
- Processed member applications and documentation accurately.
- Maintained detailed records of member interactions and feedback.
- Maintained up-to-date knowledge of products and services offered by the organization.
- Performed data entry tasks to update customer profiles in accordance with company policies.
Education
Associate of Science - Medical Records
University of Phoenix
Tempe, AZ03-2025
GED -
Arizona Western College
Yuma, AZSkills
- Customer service
- Data entry
- Patient advocacy
- Medical records management
- Software utilization
- Problem resolution
Languages
Spanish
Full Professional
Timeline
Triage customer service
Department of Economic Security
07.2024 - Current
Customer Service Representative
Advance Call Center Technologies
Advocate Member Service Representative
Convey health solutions
Associate of Science - Medical Records
University of Phoenix
GED -
Arizona Western College