Yesenia Struyf
Miami,FL
Summary
Highly skilled Healthcare professional with a strong focus on patient care and administrative efficiency. Adept at coordinating complex schedules, managing patient interactions, and ensuring smooth clinic operations. Known for fostering team collaboration and adaptability to changing needs, while consistently delivering results. Skilled in communication, problem-solving, and maintaining high standards in a healthcare setting.
Overview
20
20
years of professional experience
Work History
Lead Patient Coordinator
Premium Health Care
07.2023 - Current
- Increased patient retention by providing exceptional customer service and addressing concerns with empathy and professionalism.
- Coordinated multidisciplinary team care for complex cases, resulting in improved patient outcomes and satisfaction.
- Reduced patient wait times through effective coordination of appointments, maximizing provider availability to serve more patients in a timely manner.
- Improved office efficiency by organizing and maintaining patient records, ensuring accurate information for healthcare providers.
- Enhanced patient satisfaction by managing appointment scheduling and streamlining check-in processes.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Medical Administrative Assistant
JJZ Medical Center
01.2020 - 01.2023
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Demonstrated proficiency in various medical software programs.
- Coordinated referral appointments with external specialists.
Client Relations Specialist
Men’s Divorce Law Firm
01.2015 - 01.2018
- Established rapport with potential clients during consultations, leading to increased conversion rates from prospects into active clients.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent follow-up.
Client Services Specialist
UNUM Group
01.2013 - 01.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Behavioral Health Specialist
Nicklaus Children’s Hospital
01.2006 - 01.2011
- Provided for the safety and continuous supervision of patients during unit and off unit activities
- Active in appropriate limit setting with patients by applying the Behavior Modification Program for adolescents/children in keeping with their treatment plan
- Interacted with patients in a therapeutic manner that enhanced individuation, improved social skills and success with their treatment goals
- Assumed responsibility for planning and implementing patient activities which enhanced the therapeutic milieu
- Involved in the development of assigned patients’ treatment goals through attendance in interdisciplinary meetings and ongoing communication with the patient’s therapist and/or Clinical Coordinator
- Actively participated in the Department of Psychiatry staff meetings by offering input/feedback regarding departmental issues
- Applied knowledge of growth and development in customer interactions and treatment
Education
Mental Health Counseling
St. Thomas University
Miami Gardens, FLPsychology/Philosophy
University of Miami
Coral Gables, FLDesign & Architecture Sr. High
Miami, FLSkills
- Strong leadership
- Insurance verification and eligibility determination
- Multitasking and organization
- Verbal and written communication
- Patient documentation and care coordination
- Patient electronic health records and management
- Patient outreach and follow-up
- Interdepartmental collaboration
- Proficient in AdvancedMD, EHR
Languages
Spanish
Native or Bilingual
Interests
- Offering time and support to shelters for the homeless, women, and animals
- Organizing and participating in Art Exhibitions
- Youth Development Programs
- Fundraising Events
- Painting
- Yoga
Timeline
Lead Patient Coordinator
Premium Health Care
07.2023 - Current
Medical Administrative Assistant
JJZ Medical Center
01.2020 - 01.2023
Client Relations Specialist
Men’s Divorce Law Firm
01.2015 - 01.2018
Client Services Specialist
UNUM Group
01.2013 - 01.2015
Behavioral Health Specialist
Nicklaus Children’s Hospital
01.2006 - 01.2011
Mental Health Counseling
St. Thomas University
Psychology/Philosophy
University of Miami
Design & Architecture Sr. High
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