Yesenia Suarez Hernandes
Summary
Dynamic customer service professional with a proven track record at Fred Hutchinson Cancer Research Center, adept at conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint handling and informed recommendations, while efficiently managing high-pressure situations. Proficient in Microsoft Excel and dedicated to achieving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Fred Hutchinson Cancer Research Center
06.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
House Cleaner
Lady Bug Cleaning Services
12.2020 - 02.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
GED -
Sunnyside High
Yakima, WA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Microsoft PowerPoint
- Data collection
- De-escalation techniques
- Filing
- Account updating
- Office equipment proficiency
- POS systems expert
- Consultative sales
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Fred Hutchinson Cancer Research Center
06.2024 - 11.2024
House Cleaner
Lady Bug Cleaning Services
12.2020 - 02.2021
GED -
Sunnyside High
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