Yesenia Suluaga
General manager
Norcross,GA
Summary
Dynamic leader with a proven track record at El Patron Restaurant, adept in operations management and fostering team unity. Excelled in reducing operational costs through strategic negotiations while enhancing customer and employee satisfaction. Skilled in problem resolution and relationship building, achieving significant improvements in sales and profitability.
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Overview
10
10
years of professional experience
Work History
Generl Manager
El Patron Restaurant
05.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Driver, Warehouse Orders
Amazon
03.2024 - 12.2024
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
Education
High School Diploma -
Duluth High School
3737 Brock Rd NW, Duluth, GA 3009605-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Staff supervision
- Goal setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver, Warehouse Orders
Amazon
03.2024 - 12.2024
Generl Manager
El Patron Restaurant
05.2015 - Current
High School Diploma -
Duluth High School
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