Yesenia Torres
Springfield Gardens,NY
Summary
Diligent Social Work Intern with aptitude for effectively communicating with clients. Skilled at helping clients develop life skills and coping mechanisms. Well-versed in applying conflict resolution techniques to mediate family crisis. Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Work Intern
NYP Mac-Imp
New York, NY
09.2023 - Current
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Utilized evidence-based practices such as cognitive behavioral therapy during counseling sessions.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues and external contacts.
Medical Assistant/Medical Office Assistant
Nyu Langone
Long Beach, NY
07.2023 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
Medical Assistant
Nyu Langone
Hempstead, NY
03.2016 - 07.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Social Work Intern
Nyu Langone
Hempstead, NY
09.2022 - 05.2023
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Encouraged healthy lifestyle choices through education about nutrition, physical activity.
- Helped individuals develop skills necessary for independent living such as budgeting and time management.
Medical Assistant
LIJ Urgent Care
New York, NY
10.2013 - 03.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Medical Assistant
Internal Medicine
East Meadow, NY
12.2012 - 10.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
Manager
Cocina Latina
Kew Gardens, NY
01.2008 - 12.2011
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Entered time and attendance logs in preparation for payroll.
Education
Master of Social Work - Social Work
Fordham University
The Bronx, NY05-2024
Bachelor of Arts -
Fordham University
The Bronx, NY05-2023
Skills
- Medical Records Updating
- Managing Patient Records
- Charting And Clinical Documentation
- Supply Restocking
- Eclinicalworks
- Communications Strategies
- Communication Protocols
- Interpersonal Communication
- Crisis Response
- Team Leadership
- Patient Intake
- Database Entry
- Evidence-Based Practices
- Case Notes
- Flexible Schedule
- Written And Verbal Communication
- Psychosocial Assessments
Certification
- TF-CBT
- Mandated Reporter
- Healthy Steps certified
- CPR
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Social Work Intern
NYP Mac-Imp
09.2023 - Current
Medical Assistant/Medical Office Assistant
Nyu Langone
07.2023 - Current
Social Work Intern
Nyu Langone
09.2022 - 05.2023
Medical Assistant
Nyu Langone
03.2016 - 07.2023
Medical Assistant
LIJ Urgent Care
10.2013 - 03.2016
Medical Assistant
Internal Medicine
12.2012 - 10.2013
Manager
Cocina Latina
01.2008 - 12.2011
Master of Social Work - Social Work
Fordham University
Bachelor of Arts -
Fordham University
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