Yesenia Torres-Meza
High Point,NC
Summary
Compassionate and adaptable individual with demonstrated expertise in customer support roles. Known for strong multitasking and problem-solving abilities, ready to contribute to impactful customer interactions and service improvements.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Pay Tel Communications
Greensboro, North Carolina
09.2023 - 07.2025
- Provided compassionate, patient, and empathic support to friends and family members navigating communication with incarcerated loved ones.
- Delivered clear and accurate information on the visitation procedures, communication options, and account services.
- Guided customers step-by-step through setting up communication accounts, adding funds, and resolving technical or billing issues.
- Documented all customer interactions thoroughly, including concerns, actions taken and resolutions.
Personal Care Assistant
Grand Villa Assisted Living
Winston-Salem, North Carolina
03.2023 - 10.2023
- Assist clients with daily living activities, including bathing, grooming, dressing, and toileting.
- Support mobility needs, such as transferring, positioning, and walking assistance.
- Monitor and report changes in a client's physical or emotional condition.
- Provide companionship, emotional support, and encouragement.
- Help clients with medication reminders.
Customer Service Representative
Leggett and Platt
Lexington , NC
06.2020 - 02.2023
- Answer inbound customer inquiries via phone or email regarding adjustable bed frames.
- Provide detailed product information, including features, warranty, and compatibility.
- Assist with order placement, and guide customers through the purchase process.
- Handle order tracking and shipping updates, including estimated delivery times, and logistic issues.
- Resolve product-related issues, such as defects, missing parts, or mechanical malfunctions.
- Process warranty claims.
- Document customer interactions.
Hostess/Assistant Manager
Mi Pueblo Mexican Grill
Winston-Salem, North Carolina
07.2017 - 04.2019
- Greet and welcome guests.
- Manage reservations and setting arrangements.
- Assist in training and supervising front-of-house staff, such as the other hostesses and servers.
- Handle guest inquiries, complaints, and special requests.
- Support the manager in daily operations.
- Assist in inventory management and supply orders.
- Step in to cover shifts or duties of other staff memebers.
Education
RJ Reynolds High School
Winston-Salem, NC07-2017
Skills
- Communication
- Technical troubleshooting
- Data documentation
- Conflict resolution
- CRM software
- Leadership
- Adaptivity
- Client records
- Management
- Compassionate care
- File documentation
- Appointment scheduling software
- Critical thinking
- Multitasking
- Problem solving
- Data entry
- Active listening
- Empathy and patience
- Positive attitude
- Conflict resolution
- Communication strategies
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Pay Tel Communications
09.2023 - 07.2025
Personal Care Assistant
Grand Villa Assisted Living
03.2023 - 10.2023
Customer Service Representative
Leggett and Platt
06.2020 - 02.2023
Hostess/Assistant Manager
Mi Pueblo Mexican Grill
07.2017 - 04.2019
RJ Reynolds High School