Yesenia Turrubiates
Bakersfield,CA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Self Employed Services
03.2021 - Current
Insurance Agent
Been Insurance Agency
10.2018 - 03.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
Insurance Agent
Nunez Financial & Insurance Services
01.2017 - 08.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
Education
High School Diploma -
Ridgeview High School
Bakersfield05.2005
Skills
- Health Insurance Industry Knowledge
- Quotes and Sales
- Commission-Based Sales
- Industry Best Practices
- Call Center Customer Service
- Production Goals
- Upselling
- Oral and Writing Communication
- Warm and Cold Leads Development
- Client Needs Analysis
Certification
- Licensed Insurance Producer 6 years
Insurance Producer
Health/Life and Accident
Property and Casualty
Timeline
Insurance Broker
Self Employed Services
03.2021 - Current
Insurance Agent
Been Insurance Agency
10.2018 - 03.2021
Insurance Agent
Nunez Financial & Insurance Services
01.2017 - 08.2018
High School Diploma -
Ridgeview High School
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