Yesenia Verdin
Chino,CA
Summary
Proactive security leader with extensive experience in access control and risk assessment. Recognized for effective communication and problem-solving skills, contributing to improved safety outcomes and team performance.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Security Site Supervisor
Securitas/ Western Medical University
Pomona, CA
11.2025 - Current
- Monitored access control systems to ensure secure entry of personnel and visitors.
- Conducted regular patrols to identify and mitigate potential security risks on campus.
- Collaborated with university staff to address safety concerns and improve security protocols.
- Assisted in training new security personnel on procedures and emergency response plans.
- Maintained accurate incident reports for all security-related events and activities.
- Responded promptly to alarms, incidents, and emergencies, ensuring appropriate actions were taken.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Wrote and submitted daily reports on security team operations.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
IHSS Care Provider
State of California IHSS
Chino, CA
10.2022 - 11.2025
- Provided personal care and support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with meal preparation, promoting nutritional needs and dietary restrictions.
- Maintained accurate records of client care, facilitating effective communication with healthcare professionals.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored clients' health conditions, reporting changes to appropriate medical personnel promptly.
- Fostered positive relationships with clients, enhancing their emotional well-being through companionship and engagement.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted disabled clients to support independence and well-being.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
Asset Protection Associate
Nordstrom Distribution Center
San Bernardino, CA
01.2021 - 11.2025
- Monitored inventory levels to prevent loss and ensure accurate stock management.
- Conducted regular audits to identify discrepancies and maintain compliance with company policies.
- Collaborated with team members to enhance security protocols and improve overall safety measures.
- Trained new associates on asset protection procedures and best practices for loss prevention.
- Implemented strategies that reduced theft incidents through effective surveillance techniques.
- Analyzed incident reports to develop actionable insights for improving asset protection methods.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with building management to develop targeted action plans addressing high-risk areas and items.
- Improved facility safety for employees and customers through regular risk assessments and hazard identification.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Streamlined surveillance operations, ensuring comprehensive coverage of high-risk areas.
- Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Security Officer
Inter-Con Security Systems, Inc.
Pasadena, CA
06.2023 - 10.2025
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols, identifying and addressing potential security risks.
- Collaborated with law enforcement to respond effectively to incidents or emergencies.
- Trained junior staff on security protocols and emergency response procedures.
- Implemented security measures that enhanced overall safety and efficiency of operations.
- Prepared detailed reports on incidents, observations, and daily activities for management review.
- Led security audits to evaluate effectiveness of existing measures and recommend improvements.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification at courts, municipal buildings ,Fed Ex warehouse , .
Shipping and Receiving Coordinator
Aerotek/Nordstrom
San Bernardino, CA
10.2020 - 01.2021
- Coordinated inbound and outbound shipments to ensure timely delivery and compliance with company standards.
- Managed inventory levels through accurate tracking, minimizing discrepancies and optimizing stock availability.
- Streamlined receiving processes using warehouse management systems to enhance operational efficiency.
- Led cross-functional training sessions for new staff, improving team performance and adherence to safety protocols.
- Oversaw quality control inspections of received goods, ensuring adherence to Nordstrom's high standards of excellence.
- Developed and implemented standard operating procedures for shipping processes, reducing errors and increasing workflow efficiency.
- Collaborated with vendors and carriers to resolve shipping issues promptly, maintaining strong working relationships and service levels.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
- Ensured compliance with all relevant regulations regarding hazardous materials handling, maintaining a safe working environment for the team.
- Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
Director of Operationsd Day Care
Little Learners Children's Center
Chino, CA
01.2015 - 10.2020
- Developed and implemented curriculum programs to enhance children's learning experiences.
- Led staff training initiatives to improve instructional techniques and classroom management.
- Fostered partnerships with parents and community organizations to support children's development.
- Oversaw daily operations, ensuring compliance with licensing regulations and safety standards.
- Evaluated program effectiveness through regular assessments and feedback mechanisms.
- Managed budget allocations, optimizing resource utilization for maximum impact on programs.
- Mentored teaching staff, promoting professional growth and collaborative practices within teams.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Armed Security Officer/Fugitive Recovery Agent
West Coast Security
Moreno Valley, CA
01.2016 - 06.2018
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify potential security breaches and mitigate risks effectively.
- Collaborated with law enforcement during incidents, providing detailed reports for investigations.
- Trained new officers on security procedures and emergency response protocols, enhancing team performance.
- Developed and maintained incident documentation, ensuring compliance with company policies and procedures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Conducted regular risk assessments to identify vulnerabilities and recommend necessary safety improvements.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Analyzed case files to strategize successful apprehension methods.
- Coordinated recovery efforts across multiple jurisdictions as necessary for the successful apprehension or fled internationally.
Loan Closer Private Banking Specialized Loans
JP Morgan Chase Bank NA
Irvine, CA
01.2013 - 01.2015
- Reviewed loan documentation for compliance with regulatory requirements and company policies.
- Coordinated communication between borrowers, lenders, and title companies to ensure smooth loan closings.
- Analyzed financial data to verify borrower eligibility and assess risk levels.
- Facilitated timely disbursement of funds upon closing and ensured accurate recording of transactions.
- Streamlined closing processes by implementing new checklists that improved efficiency and reduced errors.
- Led audits of closed loans to identify discrepancies and enhance quality control measures.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Coordinated scheduling of closing appointments with multiple parties involved, streamlining the entire loan closing process.
- Provided support to colleagues when needed, fostering a collaborative work environment that facilitated efficient operations within the department.
- Worked closely with funding department to ensure prompt disbursement of funds following successful loan closings.
- Developed strong relationships with title companies, real estate agents, and attorneys to facilitate seamless loan closings.
- Contributed to the overall success of the company by consistently meeting departmental goals and exceeding client expectations.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Mortgage Loan Closer/Foreclosure/ Modificati Agent
JPMorgan Chase
Irvine, CA
03.2009 - 01.2013
- Reviewed and verified loan documents for compliance with regulatory requirements.
- Collaborated with loan officers to resolve discrepancies in closing documentation.
- Streamlined closing processes, enhancing efficiency and reducing turnaround times.
- Mentored junior closers on best practices for document preparation and review.
- Led initiatives to improve accuracy in final loan packages, minimizing errors.
- Coordinated with title companies and attorneys to facilitate smooth closings.
- Analyzed workflow processes, identifying areas for improvement and implementing solutions.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Contributed to continuous improvement initiatives within the company by sharing knowledge about emerging trends in mortgage lending regulations or technology advancements.
- Created tailored mortgage solutions based on clients'' financial needs, promoting long-lasting business relationships.
- Expedited mortgage loan approval by effectively collaborating with underwriters and loan officers.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Master of Science - Criminal Justice
National University
La Jolla, CA06-2026
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ01-2009
Skills
- CCTV monitoring
- Access control
- Risk analysis
- Alarm systems
- FLUENT IN Spanish
- Dispatch
- OSHA training
- CPR and child CPR training
- Security officer training
- AED certified
- Complaint handling
- Microsoft Office
Languages
Spanish
Professional Working
Timeline
Security Site Supervisor
Securitas/ Western Medical University
11.2025 - Current
Security Officer
Inter-Con Security Systems, Inc.
06.2023 - 10.2025
IHSS Care Provider
State of California IHSS
10.2022 - 11.2025
Asset Protection Associate
Nordstrom Distribution Center
01.2021 - 11.2025
Shipping and Receiving Coordinator
Aerotek/Nordstrom
10.2020 - 01.2021
Armed Security Officer/Fugitive Recovery Agent
West Coast Security
01.2016 - 06.2018
Director of Operationsd Day Care
Little Learners Children's Center
01.2015 - 10.2020
Loan Closer Private Banking Specialized Loans
JP Morgan Chase Bank NA
01.2013 - 01.2015
Mortgage Loan Closer/Foreclosure/ Modificati Agent
JPMorgan Chase
03.2009 - 01.2013
Master of Science - Criminal Justice
National University
Bachelor of Science - Criminal Justice
University of Phoenix