Yesenia Youngs
Amityville
Summary
Resourceful Residential House Manager known for productive and efficient task completion. Specialize in staff supervision, budget management, and operational improvement. Excel in communication, problem-solving, and time management to enhance household efficiency and harmony.
Experienced Residential House Manager with comprehensive background in property management. Strengths include superior tenant service, maintenance oversight, and budget management. Proven ability to manage multiple properties while ensuring high levels of customer satisfaction and maintaining compliance with housing laws. In previous roles, implemented cost-saving measures that streamlined operations without compromising quality of service.
Overview
16
16
years of professional experience
Work History
Residential House Manager
Family Residency Center
Melville
01.2022 - Current
- Supervised daily operations for residential housing at Family Residency Center.
- Coordinated schedules and activities for residents and staff members.
- Managed intake processes and resident assessments for service planning.
- Trained and mentored new staff on policies and procedures.
- Developed community engagement programs to foster resident interactions.
- Implemented safety protocols and ensured compliance with regulations.
- Facilitated communication between residents, families, and service providers.
- Resolved conflicts among residents to maintain a positive living environment.
- Conducted regular safety checks and implemented preventive measures as necessary.
- Developed emergency plans in case of fire or other emergencies.
- Supervised a team of housekeepers, gardeners, and other personnel responsible for maintaining the property's upkeep and appearance.
- Resolved tenant complaints promptly and professionally.
Private biller
Procare LTC pharmacy
Farmingdale
10.2019 - 01.2022
- Answer high volume of incoming phone calls relating to insurance and billing issues.
- Respond to email inquiries relating to resident demographics and insurance.
- Make outgoing calls to customers and facilities to confirm and validate information.
- Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide information and provide patient support.
- Professionally handle and document customer inquiries, issues, transactions and other relevant information into department's computer system.
- Run and analyze reports to identify and resolve issues.
- Monitor and coordinate workflow for the team.
- Identify unusual events or consistent problem areas and address with management.
- Suggest methods to simplify, enhance or update processes.
- Adhere to all HIPAA guidelines and policies
- Processed patient billing information accurately and efficiently.
- Utilized pharmacy management software to manage billing records and claims.
- Coordinated with healthcare providers regarding billing inquiries and discrepancies.
- Reviewed insurance claims for accuracy before submission to payers.
Customer Service Representative
JYD insurance
Hicksville
12.2018 - 06.2019
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting.
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
- Solicit sale of new or additional services or products.
Customer Service Representative
NETTEL USA
Farmingdale
03.2016 - 12.2018
- Ability to negotiate repayment arrangements with customers.
- Interact with customers in a manner which shows sensitivity, tact and professionalism.
- Use of collection systems to accurately document customer accounts.
- Conduct every call according to company call model.
- Use of basic math to solve problems.
- Communicate clearly, concisely and effectively both verbally and written.
- Ability to follow written and/or verbal instructions.
- Ability to adapt to change and work in a fast-paced environment.
Program Manager
NEW YORK SPORTS CLUB
Deer Park
05.2017 - 05.2018
- Modeling and promoting the Clubhouse Rules.
- Being available to team members to address questions and concerns.
- Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.
- Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.
- Actively listening to member and employee concerns, addressing issues before they become problems.
- Adhering to all TSI policies and procedures including, (but not limited to) timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.
- Actively facilitates self and team member development; constantly seeking new ways to build skills and competency; elevates the brand experience.
Sub Teacher Aide
LI CHILD & FAMILY DEVELOPMENT SERVICES, INC
Amityville
03.2017 - 06.2017
- Support Head Teacher and Assistant Teacher with daily tasks of the day.
- Assist with maintain health and safety of the children in all learning environments.
- Encourage parents to participate regularly in the classroom.
- Maintains confidentiality of records and information.
Sales Associate
SALLY BEAUTY SUPPLY
Commack
11.2012 - 03.2016
- My primary focus was to create a warm and friendly shopping environment by providing extreme customer service.
- You were accountable for knowing and achieving personal productivity goals, to divisions' productivity standards.
Sales Lead
KIDS FOOTLOCKER
Massapequa
03.2010 - 04.2013
- Start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile.
- Leading the team, I was expected to drive sales to maximize profits following division standards.
- Performance was measured by my ability to achieve personal and productivity goals.
- Assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.
Education
CBCS - Medical Billing and coding
BRANFORD HALL CAREER INSTITUTE
Amityville, NYMedical Billing and Coding
L.I Spine and Sports Injury Center
Commack, NYSkills
- Program Management
- Customer Support
- Bilingual
- Call Center
- Customer Service
- Safety compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Residential House Manager
Family Residency Center
01.2022 - Current
Private biller
Procare LTC pharmacy
10.2019 - 01.2022
Customer Service Representative
JYD insurance
12.2018 - 06.2019
Program Manager
NEW YORK SPORTS CLUB
05.2017 - 05.2018
Sub Teacher Aide
LI CHILD & FAMILY DEVELOPMENT SERVICES, INC
03.2017 - 06.2017
Customer Service Representative
NETTEL USA
03.2016 - 12.2018
Sales Associate
SALLY BEAUTY SUPPLY
11.2012 - 03.2016
Sales Lead
KIDS FOOTLOCKER
03.2010 - 04.2013
CBCS - Medical Billing and coding
BRANFORD HALL CAREER INSTITUTE
Medical Billing and Coding
L.I Spine and Sports Injury Center