Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Valcourt

Charlestown,NH
Melissa Valcourt

Summary

Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with adults with disabilities as well as in recovery. Fosters sense of community among residents to support individuals in times of need.

Overview

16
years of professional experience

Work History

Headrest, Inc.

Residential House Manager
01.2024 - 09.2024

Job overview

  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Oversaw budget to manage expenditures and control costs.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Enforced policies and safety standards through building and room rounds.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Promoted culture of respect and understanding among students.
  • Facilitated smooth transition of new students into residential program.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Solved grievances and complaints by collaborating with residents.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Helped develop and implement programs to foster community growth and development.
  • Supervised student employees and provided feedback on performance.
  • Provided crisis management and intervention during emergency situations.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Evaluated student progress to identify areas of improvement and provide feedback.
  • Developed, implemented and monitored residential policies and procedures.
  • Assisted in recruitment and selection of student leaders.

Visions for Creative Housing Solutions

House Manager
01.2022 - 01.2023

Job overview

  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Oversaw budget to manage expenditures and control costs.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored staff performance and provided feedback to drive productivity.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

Spark! Community Center

Executive Director
01.2020 - 01.2022

Job overview

  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Advocated for organization and company mission to raise awareness and support.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Devised and presented business plans and forecasts to board of directors.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Cultivated company-wide culture of innovation and collaboration.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Managed financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Oversaw divisional marketing, advertising and new product development.
  • Monitored key business risks and established risk management procedures.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Represented organization at industry conferences and events.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Claremont Soup Kitchen & Food Pantry

Interim Finance Director
01.2015 - 01.2016

Job overview

  • Strengthened Claremont Soup Kitchen day-to-day operations by proactively managing and optimizing financial operations.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Assisted with recruiting, interviewing, and hiring new department employees.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Designed and maintained financial models to identify and measure risks.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Complied with established internal controls and policies.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Supported financial director with special projects and additional job duties.
  • Developed strategic plans for day-to-day financial operations.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

New Hampshire Coalition Against Domestic and Sexual Violence

AmeriCorps Victim Advocate Program (AVAP)
01.2014 - 01.2015

Job overview

  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Provided comprehensive assessment, goal setting and service plans.
  • Spearheaded awareness through public speaking to community and business groups.
  • Accompanied clients to court to clarify processes and procedures.
  • Collected statistical data and updated documentation to maintain client records.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Attended interagency meetings and networked to create community partnerships.
  • Developed safety plans to meet victims' assessment of need.
  • Coordinated individual and group counseling to meet victim service standards.
  • Liaised with members of justice system on behalf of client.
  • Developed and implemented individualized treatment plans for clients.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Administered assessments to identify clients' needs and establish treatment plans.
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication.
  • Conducted home visits to assess clients' home environment and provide support.
  • Utilized evidence-based practices to provide effective interventions for clients.
  • Implemented community outreach programs to promote mental health awareness.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Facilitated peer support groups to help clients connect with others.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Facilitated psychoeducational classes to help clients develop life skills.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Devised and implemented community-based programs to promote mental health awareness.

Steppingstone Drop-in-Center

Office Manager
01.2009 - 01.2010

Job overview

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Granite State College
Concord, NH

Master of Science from Organizational Leadership
12.2018

University Overview

Granite State College
Concord, NH

Bachelor of Science from Business Management
05.2015

University Overview

Skills

  • Marketing
  • Contract Management
  • Operations Management
  • Program Management
  • Community Engagement
  • Case Management
  • Fundraising
  • Grant Writing
  • Stakeholder Relations
  • Financial Management
  • Vendor Relations
  • Human Resources
  • Business Development
  • Report compilation
  • Quality Control
  • Data Interpretation
  • Strategic Planning
  • Staff Management
  • Education
  • Training Methods
  • Client Services
  • Business Management
  • Outreach Programs
  • Program monitoring
  • Government relations
  • Negotiation
  • Crisis Management
  • Compliance and regulations
  • Project Management
  • Corporate Governance
  • Public Speaking
  • Partnership Development
  • Profit and loss statements
  • Relationship Building
  • Social Media
  • Human Resources Management
  • Sales management
  • Budgeting and financial management
  • Program Leadership
  • Consulting
  • Innovation and Creativity
  • Resident satisfaction
  • Speechwriting
  • Performance feedback
  • Team Bonding
  • Fundraising expertise
  • Operational planning
  • Leadership Development
  • Business Administration
  • Business Planning
  • Social Work
  • Media Relations

Timeline

Residential House Manager
Headrest, Inc.
01.2024 - 09.2024
House Manager
Visions for Creative Housing Solutions
01.2022 - 01.2023
Executive Director
Spark! Community Center
01.2020 - 01.2022
Interim Finance Director
Claremont Soup Kitchen & Food Pantry
01.2015 - 01.2016
AmeriCorps Victim Advocate Program (AVAP)
New Hampshire Coalition Against Domestic and Sexual Violence
01.2014 - 01.2015
Office Manager
Steppingstone Drop-in-Center
01.2009 - 01.2010
Granite State College
Master of Science from Organizational Leadership
Granite State College
Bachelor of Science from Business Management
Melissa Valcourt