Yesenia Zavala
Stellar Senior Living - The Groves
Goodyear,AZ
7
years of professional experience
Detail-oriented administrative assistant with a robust background in office administration and customer service. Skilled in coordinating communication across departments, fostering teamwork, and delivering exceptional service that drives resident satisfaction and operational improvements. Known for reliability and fostering positive a positive a positive work environment.
Work History
Administrative Assistant
8 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated communication between departments to improve operational efficiency and workflow.
Dining Room Supervisor
2 Years 7 Months- Managed daily dining operations while maintaining service quality and resident satisfaction.
- Supervised daily dining operations, ensuring high-quality service and resident satisfaction.
- Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.
- Trained and mentored staff in food safety protocols and customer service excellence.
Server
3 Years 6 Months- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed multiple tables efficiently during peak hours, maintaining high levels of customer satisfaction.
Education
Associate of Arts - Criminal Justice & Criminology
High School Diploma
Skills
Customer service
Documentation and reporting
Scheduling management
Records management
Problem solving
Critical thinking
Timeline
Administrative Assistant
Stellar Senior Living - The Groves
12.2025 - CurrentRead More
Dining Room Supervisor
Stellar Senior Living - The Groves
05.2023 - 12.2025Read More
Server
Sun Health - La Loma Village
07.2019 - 01.2023Read More
Maricopa Community Colleges, Estrella Mountain Community College
Associate of Arts from Criminal Justice & Criminology
Read More
Moreno Valley High School
High School Diploma
Read More