YESENIA A RUIZ
CMA
Amarillo,TX
Summary
Experienced in the fast-paced industry, I have developed strong communication and problem-solving skills. Efficient time management and a professional approach to inquiries have been crucial to my success. Now, I am seeking a transition into a new field where I can utilize my transferable skills in a team-focused setting. Along with my hospitality background, I possess expertise in shipping, receiving, 10-key data entry, word processing, spreadsheets, team leadership, management skills, quality assurance, printing, faxing, and emailing.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Amarillo Urgent Care
07.2025 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Concierge
Big Texan Steak Ranch Motel
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
Specialist - Training and Quality
Tyson Fresh Meats
07.2015 - 08.2025
- Introduced a system of regular quality audits, leading to the identification and resolution of potential issues before they escalated.
- Implemented a process for tracking employee progress through training programs, allowing for better analysis of program effectiveness and individual growth.
- Managed the logistics of training events, such as securing venues, coordinating schedules, and ensuring all necessary equipment was available.
- Implemented an e-learning platform that increased accessibility to training resources and improved skill development among staff members.
- Maintained up-to-date knowledge of industry best practices through continuous professional development activities related to training and quality assurance methodologies.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Enhanced employee performance by implementing comprehensive training programs tailored to individual needs.
Picker Machine Operator
Amazon Fulfillment Center
05.2022 - 05.2024
- Worked fast to meet assigned daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Participated in regular training sessions to stay updated on best practices and new technologies related to picking processes.
- Used RF scanners to track orders and verify accuracy.
- Followed safety protocols and procedures to minimize workplace accidents.
- Scanned and verified UPC codes for all products to aid in identification.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
Video Lead
Hastings Distribution Center
01.2013 - 07.2015
- Ensure that new movie releases are sent to the stores on time
- Prep and count all incoming titles and receive them into the system
- Make papers to send to shipping and ensure that all boxes have the store numbers matching the shipping labels
- QA every box and ensure that correct titles are in their boxes before they are sent
- Send all late title ups
Order Puller
Hastings Distribution Center
12.2012 - 07.2015
- Pulling items and tagging them then putting them into a box and sending them to shipping
- Making sure to check bar codes so that right items are in the boxes for stores to receive them
- Collaborated with the shipping department to expedite delivery of completed orders, resulting in improved customer satisfaction rates.
- Completed high volume of daily orders while maintaining accuracy and speed, supporting reliable service for customers.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Education
1 Years College - Medical Assistance
Milan Institute
08-2025
Skills
- Compassionate patient support
- Client intake coordination
- Specimen handling skills
- Medical administrative support
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Personal Information
Typing Speed: 50 Words Per Minute
Languages
Spanish
Native or Bilingual
Hobbies and Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes.
- Baking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Music
- Crafting and DIY Projects
- Fundraising Events
- Volunteer Work
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Amarillo Urgent Care
07.2025 - Current
Front Desk Concierge
Big Texan Steak Ranch Motel
06.2024 - Current
Picker Machine Operator
Amazon Fulfillment Center
05.2022 - 05.2024
Specialist - Training and Quality
Tyson Fresh Meats
07.2015 - 08.2025
Video Lead
Hastings Distribution Center
01.2013 - 07.2015
Order Puller
Hastings Distribution Center
12.2012 - 07.2015
1 Years College - Medical Assistance
Milan Institute
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