Yesenia A. Muñoz
Summary
Multi-faceted Regional Sales Manager with 14-year progressive career background combined with dedication to corporate growth and development. Self-direct leader with talents in partnership development, account management and mentoring employees to develop top-performing team members.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Southeastern Regional Sales Manager
Cavalier Distributing
11.2018 - 09.2023
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Met with potential new suppliers interested in distribution.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Craft and Specialty On Premise Division Sales Manager
Brown Distributing Company
10.2017 - 10.2018
- Responsible for sales performance, revenue and territory growth for Miami Dade, Broward and Monroe counties.
- Ensured On Premise standards in Miami and Broward as well as Off and On Premise in Monroe county are met.
- Evaluated executions of On Premise Chain mandates and Off Premise Planograms (i.e Publix, Winn Dixie, Total Wine).
- Handled interview process for potential new hires and provide training for each direct report.
- Responsible for draft line technician's performances and ensure all safety guidelines are met.
- Collaborated with Brand Manager/Director to minimize out of stock situations and assist with the pre-ordering of new products.
- Conducted monthly sales meeting with upper management and sales teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Craft and Specialty District Sales Manager
Brown Distributing Company
01.2010 - 10.2017
- Supervised sales team representatives daily and provide guidance when needed.
- Worked with team to implement new sales techniques to obtain revenue goals.
- Handled weekly/monthly status meetings with sales team.
- Assisted in employee recruitment, promotion, retention and termination activities.
- Conducted employee performance evaluation and provide feedback for improvements.
- Analyzed sales performances and recommend improvements.
- Ensured that sales team follows company policies and procedures at all times.
Craft and Specialty Sales Representative
Brown Distributing Company
01.2004 - 10.2014
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Craft and Specialty Sales Assistant
Brown Distributing Company
03.2014 - 04.2014
- Provided weekly team sell support for sales representatives such as sales deliveries and route coverage.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Ensured the proper rotation and placement of items.
- Assisted in establishing new accounts and market growth
EDI Coordinator
Southern Glazer's Wines & Spirits, LLC
07.2012 - 04.2014
- Responsible for the coordination and supervision of junior EDI analysts to ensure that all system changes are processed as according to change control guidelines.
- Maintained up to date project information in order to allocate work to EDI analysts.
- Served as the liaison between Trading Partners and various sites.
- Handled weekly/monthly status meetings with EDI analysts and Site Executives.
- Created and maintained EDI customer maps.
Customer Service Team Lead
Southern Glazer's Wine And Spirits
10.2010 - 07.2012
- Maintained Customer Service inbox on a daily basis (entering manual orders, no charge goods, and promotions sent by sales force).
- Assisted in the training of new hires.
- Responsible for daily state reporting and releasing.
- Assisted Customer Service Manager with numerous daily duties including electronic orders and chain appointments in her absence.
- Handled accounts receivables for off premise chains and assisted with collections (CVS, Costco, Marsh).
- Trained and supervised team of customer service representatives in providing quality service to customers.
Education
Associate of Arts - Hospitality
Miami Dade College
Miami, FL12.2014
Skills
- Sales Team Recruitment
- Sales Team Development
- AS400, Cisco, Microsoft Office, VIP, and Encompass
- Excellent Communication Skills
- Employee Management
- Customer Support
- Partnership Development
Certification
⦁ Certification in Extract Brewing-Fundamental Basics, Florida International University - June 2013
⦁ Certification in Mini-Mash Brewing, Florida International University - June 2013
- Certified Beer Server, Cicerone Program - April 2014
- State of Florida Licensed Liquor Salesperson - May 2014
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Southeastern Regional Sales Manager
Cavalier Distributing
11.2018 - 09.2023
Craft and Specialty On Premise Division Sales Manager
Brown Distributing Company
10.2017 - 10.2018
Craft and Specialty Sales Assistant
Brown Distributing Company
03.2014 - 04.2014
EDI Coordinator
Southern Glazer's Wines & Spirits, LLC
07.2012 - 04.2014
Customer Service Team Lead
Southern Glazer's Wine And Spirits
10.2010 - 07.2012
Craft and Specialty District Sales Manager
Brown Distributing Company
01.2010 - 10.2017
Craft and Specialty Sales Representative
Brown Distributing Company
01.2004 - 10.2014
Associate of Arts - Hospitality
Miami Dade College
⦁ Certification in Extract Brewing-Fundamental Basics, Florida International University - June 2013
⦁ Certification in Mini-Mash Brewing, Florida International University - June 2013
- Certified Beer Server, Cicerone Program - April 2014
- State of Florida Licensed Liquor Salesperson - May 2014
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