Yesenia Marentes Romo
Verizon
Modesto,CA
1
Language
16
years of professional experience
I am a dedicated sales leader and manager with over 10 years of experience bringing out the best in both teams and customer relationships. Known for a warm, patient, and empathetic approach, I excel at listening to what clients and staff truly need, building lasting trust, and making complex business decisions simple. Whether I am coaching a retail team, streamlining day-to-day operations, or partnering with account clients, my focus is always on creating real value and consistent business growth.
Work History
Account Manager
1 Year 2 Months- Partner directly with business clients to understand their unique needs and deliver tailored technology and service solutions.
- Serve as a trusted advisor, helping clients choose the right equipment and wireless setups to keep their businesses running smoothly.
- Build genuine, long-term working relationships that ensure high client satisfaction and ongoing account retention.
General Manager
10 Years 8 Months- Led and supported a vibrant team, fostering a high-energy store culture built on empathy, teamwork, and top-tier customer care.
- Recruited, onboarded, and personally mentored staff members to help them reach their personal career goals and hit sales milestones.
- Handled day-to-day store operations, including scheduling, inventory tracking, receiving/shipping logistics, and financial record-keeping.
- Welcomed store visitors, listened to their equipment challenges, and guided them toward the best products for their lifestyle or business.
- Designed welcoming store layouts and engaging product displays that made shopping easy and enjoyable for every customer.
Education
Bachelor of Business Administration
Coursework Focus: Effective Communication, Decision-Making Principles, Human Behavior & Sociology
High School Diploma
Skills
Team Empowerment & Operations: Staff Mentorship & Coaching
Inclusive Hiring
Scheduling & Workflow
Performance Development
Software: Microsoft Office Suite (Excel
PowerPoint)
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Verizon
08.2025 - CurrentRead More
General Manager
Verizon Wireless
03.2011 - 11.2021Read More
William C. Overfelt High School
High School Diploma
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Strayer University
Bachelor of Business Administration
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