Yesha Patel

• Collaborated with a cross-functional team of 20 professionals to achieve project milestones, enhancing communication and teamwork skills while delivering high-quality IT solutions.
• Analyzed and processed over 1,500 service tickets using Cherwell and ServiceNow, applying strategic decision-making and problem-solving skills in a fast-paced environment.
• Delivered responsive IT support to employees via phone, email, and ServiceNow, managing an average of 30 technical requests daily to ensure smooth business operations.
• Administered user access and account management in Outlook and Active Directory, overseeing over 90,000 records for healthcare professionals to maintain secure and efficient system operations.
• Reduced operational disruptions by 60% through effective system downtime management and advanced troubleshooting of software and hardware issues.
• Facilitated clear and efficient communication with medical staff, resolving issues in real-time during support calls averaging 10–15 minutes, directly supporting critical healthcare workflows.
• Played a vital role in onboarding an average of 10 new users daily—including students, recruiters, and employees—via platforms such as Infor and UMMSU, ensuring a smooth transition into IT systems.
• Provided mentorship and technical guidance to new interns, fostering professional development and knowledge-sharing within the team.
• Demonstrated calm, strategic decision-making during high-pressure situations, ensuring uninterrupted operations during patient-related emergencies.

Managed the daily packing and fulfillment of 150 orders, ensuring timely and accurate delivery in line with business operations goals.
Coordinated over 500 inventory management tasks, overseeing storage, collection, and stock organization to optimize supply chain efficiency.
Effectively utilized material handling equipment, demonstrating strong organizational and prioritization skills in overseeing multi-location warehouse operations and ensuring smooth logistics processes.

Led a team of 7, demonstrating strong leadership and communication skills to drive team performance and project success.
Ensured compliance with operational standards by meticulously following manuals and manufacturer instructions, successfully installing and troubleshooting over 100 devices across multiple locations.
Applied data analysis techniques to evaluate university and school systems, assessing device lifecycles and recommending replacements, returns, or removals to enhance overall operational efficiency and minimize downtime.