Yeshe Yumtso
Jackson Heights
Overview
6
6
years of professional experience
Work History
Lead Barista
Arya Cafe
Elmhurst, NY
07.2021 - 06.2026
- Trained and mentored new baristas in coffee preparation techniques and customer service standards.
- Oversaw daily operations, ensuring efficient workflow and exceptional customer experiences.
- Collaborated with management to develop promotional campaigns, increasing store visibility and sales.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
Customer Service Representative
311 Kingteleservices
Brooklyn, NY
07.2020 - 10.2020
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Processed service requests using company-specific software systems.
- Developed solutions for common customer concerns, enhancing overall experience.
- Provided support during peak times, maintaining high service standards under pressure.
Education
High School Diploma -
William Cullen Bryant
Long Island City, NY06.2018
Skills
- Adaptability to change
- Food service
- Barista training
- Problem-solving
- Team player
- Clear communication
- Exceptional customer service
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Tibetan
Native or Bilingual
Timeline
Lead Barista
Arya Cafe
07.2021 - 06.2026
Customer Service Representative
311 Kingteleservices
07.2020 - 10.2020
High School Diploma -
William Cullen Bryant