YESI RUEMLER

Remote job. - CS services, claims.

In my role as a remote Customer Services Representative for a traffic school, I provide comprehensive support to students enrolled in the online driving courses. My primary responsibilities include assisting students with course registration, resolving technical issues, and offering guidance on course content requirements.

• Provided guidance and support to Customer Service Representatives on a daily basis.
• Developed customer service strategies to improve customer satisfaction ratings.
• Resolved escalated customer complaints in a timely manner.

• Developed and implemented sales strategies to increase market share.
• Identified and developed new markets for products or services.
• Established relationships with key clients, while maintaining existing customer base.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Monitored industry trends and competitor activities to stay ahead of the competition.

• Administrative Functions, Attention to the Public, Management of the Internal System of the Clinic, Management of the Easy Max Accounting System.
• Assisted with the organization and execution of operational processes.
• Monitored inventory levels to ensure adequate stock availability.
• Coordinated daily operations activities and assigned tasks to staff members.
• Developed strategies for streamlining workflow processes.
• Maintained accurate records of all operational activities.