YESICA CRUZ
San Jose,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
4
4
years of professional experience
Work History
Case Manager
Law Offices Of Andrew B. Shin
01.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Trust & Safety Associate
Accenture
12.2021 - 01.2023
- Provided account support for 1,000,000+ Facebook users daily in
order to allow seamless platform usage. - Triaged profile issues to appropriate teams to expedite account recovery.
- Managed complaints from Facebook users by empathetically listening, recording details and offering solutions.
- Assisted with locked accounts, login approvals, hacked accounts, and security checkpoints.
- Planned and participated in meetings with clients and colleagues.
Security Receptionist
Securitas Security Services USA
10.2019 - 12.2021
- Greeted vendors and contractors, verified photo IDs, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Used company badging system to create badges for new employees and visitors.
- Monitored premises and recorded activity in daily officer reports.
Education
High School Diploma -
Alpha Cindy Avitia High School
San Jose, CA06.2019
Skills
- Case Management
- Content Moderation
- Data Visualization
- Strong Problem Solver
- Strong Work Ethic
- Multitasking and Prioritization
- Time Management
- Scheduling and Coordinating
- I-9 Documentation
Tools
- Microsoft Office
- Google Drive
- Zoom
- Teams
- Outlook
- Forms
- Calendars
- Nitro Sign
- Merus Case
- Fax Plus
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Law Offices Of Andrew B. Shin
01.2023 - Current
Trust & Safety Associate
Accenture
12.2021 - 01.2023
Security Receptionist
Securitas Security Services USA
10.2019 - 12.2021
High School Diploma -
Alpha Cindy Avitia High School
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