Summary
Overview
Work History
Education
Skills
Tools
Languages
Timeline
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Yesica Cruz Barriga

Santa Clara,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in bringing the best support to staff and guests.

Overview

5
5
years of professional experience

Work History

Counter Sales Associate

SCP Distributors LLC
05.2023 - 02.2025
  • Managed and processed transactions, including charging company accounts efficiently and accurately.
  • Assisted customers with product selection and provided expert advice on pool chemicals and maintenance.
  • Handled customer inquiries and resolved issues to ensure high levels of customer satisfaction.

Content Analyst

Accenture (Meta)
10.2021 - 04.2023
  • Assisted with locked accounts, login approvals, hacked accounts, security checkpoints, and reported content.
  • Managed complaints from users by empathetically listening, recording details and offering solutions.
  • Planned and participated in meetings with clients and colleagues to improve workflow.

Security Receptionist

Securitas Security Services
12.2019 - 10.2021
  • Greeted vendors and contractors, verified photo IDs, answered general questions and directed to appropriate locations.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored premises and recorded activity in daily officer reports.

Education

Alpha Cindy Avitia High School

Skills

  • Attention to detail
  • Problem-solving abilities
  • Time Management
  • Effective Communication
  • Honest and dependable

Tools

  • Microsoft Office
  • Excel
  • Outlook
  • Calendars
  • Zoom & Teams
  • Nitrosign
  • Merus Case

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Counter Sales Associate

SCP Distributors LLC
05.2023 - 02.2025

Content Analyst

Accenture (Meta)
10.2021 - 04.2023

Security Receptionist

Securitas Security Services
12.2019 - 10.2021

Alpha Cindy Avitia High School

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Yesica Cruz Barriga