Yesica Cruz Barriga
Santa Clara,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in bringing the best support to staff and guests.
Overview
5
5
years of professional experience
Work History
Counter Sales Associate
SCP Distributors LLC
Santa Clara, CA
05.2023 - 02.2025
- Managed and processed transactions, including charging company accounts efficiently and accurately.
- Assisted customers with product selection and provided expert advice on pool chemicals and maintenance.
- Handled customer inquiries and resolved issues to ensure high levels of customer satisfaction.
Content Analyst
Accenture (Meta)
Remote, CA
10.2021 - 04.2023
- Assisted with locked accounts, login approvals, hacked accounts, security checkpoints, and reported content.
- Managed complaints from users by empathetically listening, recording details and offering solutions.
- Planned and participated in meetings with clients and colleagues to improve workflow.
Security Receptionist
Securitas Security Services
Sunnyvale, CA
12.2019 - 10.2021
- Greeted vendors and contractors, verified photo IDs, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored premises and recorded activity in daily officer reports.
Education
Alpha Cindy Avitia High School
Skills
- Attention to detail
- Problem-solving abilities
- Time Management
- Effective Communication
- Honest and dependable
Tools
- Microsoft Office
- Excel
- Outlook
- Calendars
- Zoom & Teams
- Nitrosign
- Merus Case
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Counter Sales Associate
SCP Distributors LLC
05.2023 - 02.2025
Content Analyst
Accenture (Meta)
10.2021 - 04.2023
Security Receptionist
Securitas Security Services
12.2019 - 10.2021
Alpha Cindy Avitia High School