Yesica Najera
Plainfield,IL
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and consistency in systems that are in place. Shift Lead with 3 years of experience running high-volume shifts and leading 8-10 associates. Expert in cash handling, opening/closing, deployment, and food safety—keeping service fast, accurate, and friendly. Known for improving labor, reducing waste, and lifting guest satisfaction through clear standards and spot coaching.
Overview
12
12
years of professional experience
Work History
Shift Leader
Panda Express
01.2022 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members to enhance performance and improve service quality.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Trained new employees and delegated daily tasks and responsibilities.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Manager
Dunkin' Donuts
07.2013 - 08.2023
- Participated in training sessions to improve knowledge of industry best practices.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Trained Store Managers and team on new products and ensured they followed Dunkin' Brands standards
Teller
US Bank NA
03.2018 - 03.2019
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, resolving issues to enhance satisfaction and retention.
- Balanced cash drawer daily, identifying discrepancies and implementing corrective measures promptly.
- Trained new tellers on operational procedures, fostering a collaborative team environment.
Cashier Team Lead
Honda of Lisle
09.2017 - 03.2019
- Supervised cashier team, ensured compliance with operational standards and customer service excellence.
- Trained new cashiers on point-of-sale systems and company policies, enhancing team efficiency.
- Implemented process improvements that streamlined checkout procedures and reduced wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Downers Grove South
Downers Grove, ILSkills
- Cash handling
- Team leadership
- Problem-solving
- Operations management
- Multitasking Abilities
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Panda Express
01.2022 - Current
Teller
US Bank NA
03.2018 - 03.2019
Cashier Team Lead
Honda of Lisle
09.2017 - 03.2019
Manager
Dunkin' Donuts
07.2013 - 08.2023
High School Diploma -
Downers Grove South
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