Yesica Vega
Summary
Energetic Team Leader recognized for maintaining high productivity and efficiently completing tasks. Skilled in customer service, inventory management, and team leadership. Excel in communication, problem-solving, and time management, ensuring smooth operations and excellent customer experiences.
Overview
17
17
years of professional experience
Work History
Cafe Team Leader
First Orlando Baptist Church
Orlando, FL
11.2022 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Supervised daily operations of cafe, facilitating efficient workflow and enhancing team collaboration.
- Greeted customers and addressed questions about products, fostering a welcoming environment.
- Resolved customer complaints with professionalism and care.
Customer Service Representative
Cruise Control Transportation
Orlando, Florida
02.2023 - 06.2024
- Provided exceptional customer support through phone, email, and chat interactions.
- Resolved customer inquiries related to transportation services and bookings efficiently.
- Maintained accurate records of customer interactions and service requests in the CRM system.
Dispatcher
Spartan Auto
Orlando, FL
06.2015 - 06.2020
- Coordinated vehicle dispatching for timely deliveries and efficient route planning.
- Communicated with drivers to ensure smooth operations and address concerns.
- Monitored GPS systems to track vehicle locations and optimize routes.
Reservation Specialist
Wyndham Vacation Resort
Orlando, FL
09.2009 - 04.2014
- Managed guest reservations for vacation properties at a leading hospitality company.
- Communicated with guests to clarify needs and provide tailored vacation options.
- Utilized reservation software to input and track booking details efficiently.
- Resolved guest inquiries and issues through effective problem-solving techniques.
Education
GED
Orlando, FLSkills
- Customer service
- Team leadership
- Effective communication
- Problem solving
- Multitasking and prioritization
- Organizational skills
- Attention to detail
- Tech-Savvy
- Multi-line telephone systems
- Phone etiquette
- Basic office skills
- Dependability
- Confidentiality and privacy awareness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Cruise Control Transportation
02.2023 - 06.2024
Cafe Team Leader
First Orlando Baptist Church
11.2022 - Current
Dispatcher
Spartan Auto
06.2015 - 06.2020
Reservation Specialist
Wyndham Vacation Resort
09.2009 - 04.2014
GED