Yesica Jazmin Chanez Marquez
Albuquerque
Summary
Dedicated Crew Trainer with strong skills in team collaboration, customer service, and training development. Committed to fostering a positive work environment while enhancing crew performance through effective coaching and feedback.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
Albuquerque
01.2022 - Current
- Trained new crew members on operational procedures and customer service standards.
- Instructed new team members on correct procedures for operations.
- Monitored crew member performance, offering targeted feedback and guidance to enhance skills.
- Provided one-on-one coaching and constructive feedback to employees, fostering their development.
- Conducted regular training sessions on menu items and promotions for staff.
- Collaborated with trainers to create effective teaching methods, improving the onboarding experience.
- Ensured that all safety protocols were followed during training sessions.
- Encouraged open communication between trainees and management throughout the learning process.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Assisted management in developing strategies to improve customer service standards.
Crew Member
McDonald's
Albuquerque
03.2020 - 11.2021
- Served food promptly during busy hours to enhance guest satisfaction. for positive guest experiences.
- Provided attentive customer service to enhance guest experiences in a fast-paced environment.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Addressed and resolved customer complaints promptly to ensure satisfaction.
- Coordinated with team members to maintain smooth operations during peak hours.
- Prepared and served food items according to quality standards.
- Operated kitchen equipment and maintained cleanliness throughout the area.
- Monitored inventory levels and restocked supplies during shifts.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Handled cash transactions accurately and processed customer orders promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
Skills
- Operational procedures
- Training design
- Performance monitoring
- Safety compliance
- Food safety standards
- Customer service
- Team collaboration
Languages
Spanish
Full Professional
English
Elementary
Certification
- Food Handler Certificate-ANAB/ANSI National Accreditation Board, Issued 2025
- Prevention of Domestic Violence- Enlace Comunitario, Issued 2023
Affiliations
- I participated in a volunteer program in Enlace Comunitario ''Prevention of Domestic Violence'' From September 2022 to August 2023.
Timeline
Crew Trainer
McDonald's
01.2022 - Current
Crew Member
McDonald's
03.2020 - 11.2021