Channel Ridley
Federal Way
Summary
Organized crew trainer with several years of hands-on experience instructing new employees to successfully complete job duties. Versed in fairly distributing tasks, monitoring staff performance and motivating crew. Encouraging and positive professional committed to contributing to company goals and growth.
Overview
8
8
years of professional experience
Work History
Crew Trainer
Mcdonalds
Auburn
10.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety and sanitation practices during shifts.
- Assisted in managing inventory levels and stock rotation for efficient operations.
- Demonstrated effective communication skills to resolve customer concerns promptly.
- Led by example in delivering high-quality service to enhance customer experiences.
Crew Trainer
mcdonalds
Auburn
07.2018 - 10.2021
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety and sanitation practices during shifts.
- Assisted in managing inventory levels and stock rotation for efficient operations.
- Demonstrated effective communication skills to resolve customer concerns promptly.
- Conducted performance evaluations to provide feedback and support improvement efforts.
- Led by example in delivering high-quality service to enhance customer experiences.
- Implemented training materials and resources for ongoing crew development initiatives.
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Server
IHOP
Auburn
11.2018 - 07.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff promptly.
- Maintained cleanliness and organization of dining area and table settings.
- Handled cash and processed payments efficiently at the register.
- Responded to customer inquiries and resolved any issues effectively and promptly.
- Collaborated with team members to ensure smooth service operations during busy shifts.
- Provided excellent customer service to ensure satisfaction.
Education
Hazen High School
Renton, WaSkills
- Employee training
- Stocking and cleaning
- Operational procedures
- Customer service
- Food safety procedures
- Team player
- Maintaining safe work enviorment
- Food safety compliance
- Crew supervision
- Team leadership
- Effective communication
- Attention to detail
- Task prioritization
- Safe food handling
- Basic training techniques
Timeline
Crew Trainer
Mcdonalds
10.2024 - Current
Server
IHOP
11.2018 - 07.2019
Crew Trainer
mcdonalds
07.2018 - 10.2021
Hazen High School