Yesica Y Solano
Houston,TX
Summary
Dedicated and results-driven Assistant Property Manager with over 6 years of experience in the multifamily housing industry. Proven expertise in property operations, leasing, resident relations, rent collections, delinquency management, lease administration, and eviction processes. Experienced in maintaining high occupancy, improving resident retention, managing court proceedings, filing legal documentation, and coordinating with maintenance and management teams to ensure efficient property operations. Recognized for strong leadership, exceptional customer service, and the ability to resolve resident concerns while supporting financial and operational goals. Adept at stepping into management responsibilities, preparing performance reports, and ensuring compliance with Fair Housing regulations and company policies.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Property Manager
Ashford Communities
Houston, TX
02.2023 - Current
- Monitored daily delinquency reports and followed up with residents via phone and email, ensuring timely resolution of outstanding balances.
- Delivered 3-Day Notices to Vacate or Pay Rent in accordance with company policies and state regulations.
- Filed eviction paperwork for delinquent accounts after required notices had expired.
- Coordinated the eviction process, including preparing documentation and tracking case status.
- Attended court hearings for eviction cases and represented the property during resident appeals.
- Managed court-related payments and filings with the Harris County Clerk's Office, including reopening eviction cases.
- Managed lease renewal schedules by preparing and sending renewal offers and actively following up with residents to maximize lease renewals.
- Conducted resident retention efforts by communicating with residents who submitted notices to vacate and discussing available renewal or transfer options.
- Prepared and maintained weekly property performance dashboards, tracking occupancy, delinquency, renewals, and other key property metrics.
- Worked closely with the property manager to ensure compliance with company policies, lease agreements, and applicable housing regulations.
- Resolved resident concerns through exceptional customer service, ensuring accurate maintenance of resident records.
- Assisted with day-to-day property operations and assumed management responsibilities in the Property Manager's absence, ensuring smooth office operations.
- Completed move-out inspections, documented unit conditions with photographs, and finalized move-out statements, including assessing damages and applicable charges.
- Resolved resident concerns and complaints by providing timely solutions and coordinating with maintenance and other departments.
- Filed and processed Writs of Possession and was present during scheduled property possession when required.
Leasing Professional
Ashford Communities
Houston, TX
03.2021 - Current
- Conducted apartment tours and assisted prospective residents throughout the leasing process.
- Performed pre–move-in inspections ("walked" units) to ensure apartments were clean, complete, and ready for resident move-in.
- Opened and maintained the model apartment, ensuring it was clean, organized, and fully stocked with refreshments and marketing materials for prospective residents.
- Addressed resident concerns and coordinated with the maintenance team to ensure service requests were resolved promptly.
- Monitored unit availability and leasing activity to help maintain an occupancy rate of 90% or higher.
- Processed lease applications, renewals, and move-in documentation accurately and efficiently.
- Built strong relationships with prospective and current residents by providing professional, responsive customer service.
- Collaborated with the property management team to achieve leasing goals and maximize resident satisfaction.
- Invited prospects to fill out application upon completion of property tour.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
ParaWest Management
Houston, TX
02.2020 - 12.2020
- Facilitated property tours for prospective tenants, showcasing amenities and community features.
- Coordinated move-in and move-out processes, enhancing tenant satisfaction and retention.
- Developed marketing strategies to promote available units through digital platforms and community engagement.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Worked closely with maintenance staff to ensure timely completion of service requests.
- Helped achieve occupancy and leasing goals through exceptional customer service and follow-up.
Bank Teller
A1 Check Cashing
Houston, TX
03.2017 - 12.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and balancing cash drawer.
- Maintained knowledge of financial products and services, assisting customers in selecting appropriate options for their needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer deposits, withdrawals, transfers, and loan payments accurately.
- Handled cash transactions while maintaining a balanced cash drawer.
- Verified customer identities and ensured compliance with banking regulations and security procedures.
- Assisted customers with account inquiries and resolved routine banking issues.
- Promoted bank products and services, including savings accounts, credit cards, and online banking.
- Processed cashier's checks, and money orders,.
- Maintained accurate transaction records and prepared daily balancing reports.
- Delivered friendly, professional customer service in a fast-paced environment.
- Collaborated with team members to meet branch performance and customer satisfaction goals.
Education
High School Diploma -
Alief Elsik High School
Houston, TXSkills
- Lease Renewals
- Delinquency Management
- Occupancy Management
- Move coordination
- Eviction Processing
- Possession coordination
- Property Inspections
- Fair Housing Compliance
- Customer Service
- Resident Relations
- Resident Retention
- Vendor Coordination
- Budget Support
- RealPage
- OneSite
- Entrata
- Bluemoon
- EliseAI
- Microsoft Office
- Google Workspace
- Attention to Detail
Accomplishments
Maintained property occupancy above 90% through leasing and resident retention efforts, managed delinquency and eviction processes closed at 1.0%, supervised a maintenance team of 10.
Certification
- Employee of the Month — February 2021
- Leasing Professional of the Year — 2021
- Employee of the Month — April 2025
- Ashford Way Training Certificate
- Currently pursuing Certified Apartment Manager (CAM) designation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Property Manager
Ashford Communities
02.2023 - Current
Leasing Professional
Ashford Communities
03.2021 - Current
Leasing Consultant
ParaWest Management
02.2020 - 12.2020
Bank Teller
A1 Check Cashing
03.2017 - 12.2019
High School Diploma -
Alief Elsik High School