Yesika Hernandez
5877 Whitnall Hwy North Hollywood ,CA
Summary
Proven to enhance operational efficiency and patient care at Windsor Gardens Care Center Of the Valley, I bring a blend of strong work ethic and compassion. Expert in schedule management and patient-focused care, I've significantly improved workflow and client satisfaction. My critical thinking and teamwork skills ensure optimal outcomes and confidentiality in all tasks.
Overview
21
21
years of professional experience
Work History
DSD Assistant/ Scheduler
Valley Village Care Center
03.2021 - Current
- Maintained high levels of satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating sufficient employees and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand clients needs and bring levels of care within desired performance
- Monitored and optimized client care, and reeducate as required.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Improved overall workflow efficiency by collaborating with team leads to identify weaknesses and establish priorities, and develop solutions for process improvement.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on policies and procedures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
DSD Assistant
Sherman Oaks Care Center
04.2023 - 06.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects.
- Assisted manager in all aspects.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted client and colleagues satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Collected and input timesheet data into automated accounting system and processed proper ppd
CNA/RNA/RAA
Windsor Gardens Care Center Of the Valley
01.2004 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
RNA - Restorative
Glendale
Glendale, CAHigh School Diploma -
Reseda Senior High School
Reseda, CACNA Certification - Nursing
Nursing School
Sherman Oaks, CA09.2003
Skills
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Schedule Management
- Document Management
- Workflow Optimization
- Resource Planning
- Documentation and Recordkeeping
- Professional and mature
- Filing and data archiving
- Organizational Skills
- Team building
- Patient care understanding
- Compassion and Empathy
- Maintaining confidentiality
- HIPAA Compliance
- Patient-focused care
- Electronic Charting
- Healthcare ethics
- Trustworthy companion
- Care plan implementation
- Tracheostomy Care
- CNA Certification
- CPR Certification
- RNA certification
- Activities of Daily Living ADL Support
- Range of motion
Timeline
DSD Assistant
Sherman Oaks Care Center
04.2023 - 06.2024
DSD Assistant/ Scheduler
Valley Village Care Center
03.2021 - Current
CNA/RNA/RAA
Windsor Gardens Care Center Of the Valley
01.2004 - Current
RNA - Restorative
Glendale
High School Diploma -
Reseda Senior High School
CNA Certification - Nursing
Nursing School
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