Yesika Lopez
Fort Myers,FL
Summary
Dynamic manager with a proven track record at 7-Eleven, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and relationship building. Successfully cross-trained staff, boosting team performance and agility. Committed to fostering a productive environment while achieving business goals through strategic marketing initiatives.
Overview
19
19
years of professional experience
Work History
Manager
7-eleven
02.2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Dunbar High
Fort Myers, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Staff management
- Goal setting
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like trying new recipes and food trends
- High-Intensity Interval Training
- Swimming
- Gym Workouts
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
Timeline
Manager
7-eleven
02.2006 - Current
Dunbar High
Similar Profiles
Jake Wei BoJake Wei Bo
District Manager at 7-ElevenDistrict Manager at 7-Eleven
Joshua KennedyJoshua Kennedy
Field Merchandise Manager at 7-elevenField Merchandise Manager at 7-eleven
Michael CardarelliMichael Cardarelli
Area Leader at 7-ElevenArea Leader at 7-Eleven
Jordan TaylorJordan Taylor
Food Service Leader at 7-ElevenFood Service Leader at 7-Eleven
FRANCES SAYRESFRANCES SAYRES
High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School