Yesika Martinez Tapia
Phoenix,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Senior Debt Collections
Flagship Credit Acceptance
08.2022 - 05.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained consistently high success rate of collecting on overdue accounts.
- Achieved performance goals on consistent basis.
Collections Specialist
Challenge Financial Services
06.2017 - 07.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
3rd Party Collector
Penn Credit Corporation
03.2015 - 05.2016
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
Food Server
IHOP
06 2010 - 06 2014
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Diploma -
Thomas Jefferson High School
Skills
- Familiarity with Locating Individuals
- Process Payments
- Bilingual Spanish Interpreter/ English
- Negotiation
- Communication
- Account Management
- Knowlege of debt collection laws
Languages
Spanish
Full Professional
Timeline
Senior Debt Collections
Flagship Credit Acceptance
08.2022 - 05.2023
Collections Specialist
Challenge Financial Services
06.2017 - 07.2020
3rd Party Collector
Penn Credit Corporation
03.2015 - 05.2016
Food Server
IHOP
06 2010 - 06 2014
Diploma -
Thomas Jefferson High School
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