Yesika Montenegro
Sarasota,FL
Summary
Proven leader and efficient multitasker, I excelled at Rocco's Tacos Tequila Bar by enhancing service quality and guest satisfaction. Skilled in cash handling and fostering team collaboration, I significantly improved workflow and customer engagement. My proactive approach and attention to detail ensured operational excellence and a positive dining experience for all guests.
Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Hardworking Shift Leader gifted at reviewing team tasks to assure quality, attention to detail and goal achievement.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Rocco's Tacos Tequila Bar
2023.03 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Rocco's Tacos Tequila Bar
2023.03 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Restaurant Waiter and Busser
Columbia Restaurant
2011.07 - 2023.12
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Major - Hospitality And Tourism, ESOL Class
Manatee Technical College
Bradenton, FL07.2019
High School Diploma -
Colegio Felix Olivares Contreras
Panama, Republica De Panama12.1997
Skills
Team Leadership
Cash Handling
Positive Attitude
Service Quality
Exceptional customer service
Strong Work Ethic
Guest Engagement
Attention to Detail
Cleanliness
Problem-solving abilities
Strong teamwork
Time Management
Active Listening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Restaurant Waiter
Rocco's Tacos Tequila Bar
2023.03 - Current
Shift Leader
Rocco's Tacos Tequila Bar
2023.03 - Current
Restaurant Waiter and Busser
Columbia Restaurant
2011.07 - 2023.12
Major - Hospitality And Tourism, ESOL Class
Manatee Technical College
High School Diploma -
Colegio Felix Olivares Contreras
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