Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesly Argueta

Woodbridge,VA

Summary

Reliable front desk agent with a strong background in hospitality. Expertise in managing reservations and coordinating with teams to meet guest expectations. Eager to leverage communication and problem-solving skills to enhance operational efficiency.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Springhill Suites By Marriott
Woodbridge, Virginia
07.2023 - Current
  • Greeted guests upon arrival and assisted with check-in processes.
  • Managed reservations using hotel management software for efficient service.
  • Coordinated with housekeeping to ensure rooms met guest expectations.
  • Provided local area information to enhance guest experiences during their stay.
  • Assisted in training new front desk staff on operational procedures and customer service.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Processed payments accurately and efficiently.
  • Maintained cleanliness of lobby area at all times.

Birthday Party Host and Cashier

Chuck E Cheese
Woodbridge, Virginia
03.2021 - 07.2023
  • Coordinated birthday party activities for children and families.
  • Engaged guests with games and entertainment throughout events.
  • Managed party setup, including decorations and seating arrangements.
  • Assisted parents with scheduling and special requests during parties.
  • Checked personal identifications during alcohol and tobacco sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated the cash register efficiently and accurately, and processed payments by cash, credit card, and gift card.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

High School Diploma -

Gar-Field Senior High School
Woodbridge, VA
06-2024

Health Sciences

Northern Virginia Community College
Alexandria, VA

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Sales transactions
  • Payment processing
  • Hotel management software
  • Hospitality service expertise
  • Bilingual
  • Listening skills
  • Front desk operations
  • Data entry
  • Basic math
  • Active listening
  • Strong organizational skills

Languages

Spanish
Professional

Timeline

Front Desk Agent

Springhill Suites By Marriott
07.2023 - Current

Birthday Party Host and Cashier

Chuck E Cheese
03.2021 - 07.2023

High School Diploma -

Gar-Field Senior High School

Health Sciences

Northern Virginia Community College

Similar Profiles

CREATE PROFILE