Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yessenia Becerril

Houston,TX

Summary

My professional journey began immediately after high school when I took on a role as a cashier in a supermarket. This initial experience was invaluable, as it equipped me with essential skills in customer service and taught me how to effectively engage with a diverse clientele while working under pressure.

In 2021, I sought a position that offered a more comfortable schedule and transitioned to working at an insurance agency, where I continue to grow professionally. In this role, I have further refined my abilities to socialize, empathize, and respect the needs of customers. I have learned to assess and accommodate their requirements effectively, solving problems efficiently and maintaining clear communication with companies to address any inquiries that arise.

I am eager to continue expanding my knowledge and skills and am fully prepared to embrace new challenges that come my way

Overview

4
4
years of professional experience

Work History

Life Insurance Agent

González Insurance
9121 Long Point Rd, Houston Tx, 77055
02.2021 - Current
  • Built long-term relationships with clients by offering attentive service and ongoing support for their Auto insurance needs.
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
  • Contributed to positive team environment by sharing best practices and success strategies.
  • Adapted communication style to meet diverse needs of clients, enhancing overall engagement.
  • Fostered strong client trust, leading to high retention rates through consistent follow-ups and personalized service.

Education

High School Diploma -

Northbrook High School
Houston, TX

Skills

  • Client Service
  • Team training and development
  • Appointment Scheduling
  • Client Consultations
  • Client needs analysis
  • Document Control
  • Customer follow-up
  • Data Entry
  • Relationship Building
  • Customer Complaint Resolution
  • Building Relationships
  • Client Retention
  • Great costumer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Life Insurance Agent

González Insurance
02.2021 - Current

High School Diploma -

Northbrook High School
Yessenia Becerril