Summary
Overview
Work History
Education
Skills
Additional Experience
Certification
Languages
Timeline
Hi, I’m

Yessenia B. Canales

Coldspring,Texas

Summary

Dedicated and highly motivated bilingual professional with a strategic and forward-thinking mindset. Processing a strong work ethic, adaptability, and exceptional interpersonal skills. A solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Willingness to learn, and adaptability to changing circumstances.

Overview

4
years of professional experience
1
Certification

Work History

Strada Services LLC
Huntsville, TX

Administrative Assistant
04.2024 - Current

Job overview

  • Manage and update database systems containing customer contact information and confidential documents.
  • Create spreadsheets and scan documents for record-keeping.
  • Provide administrative support to the executive team, including answering phone calls, scheduling appointments, and managing calendars.
  • Respond promptly to inquiries regarding warranties, quotes, and services offered by the company.
  • Generate and distribute invoices to home builders and homeowners, ensuring timely payment through consistent follow-up.
  • Monitor office supply inventory by tracking stock levels, and place orders as needed.

Patron Title of Polk, LLC
Livingston, TX

Escrow Officer
12.2021 - 04.2024

Job overview

  • Assisted clients both in person and over the phone with professionalism, clear communication, and relationship-building to encourage repeat business.
  • Developed standardized procedures and documentation to streamline departmental operations.
  • Scheduled appointments and handled mail distribution.
  • Supported onboarding of new employees by providing orientation and training resources.
  • Prepared detailed closing statements, including transaction costs, and disbursements.
  • Coordinated with vendors to arrange repairs and maintain office equipment.
  • Planned special events by arranging catering services, securing venues, and ordering promotional materials.
  • Completed post-closing tasks, including running errands, making bank deposits, recording and retrieving county documents, and submitting tax payments on behalf of new homeowners.
  • Verified transaction details prior to issuing checks, and ensured the timely release of funds from the escrow account.

Domino's Pizza
Livingston, Texas

Customer Service Representative
05.2021 - 11.2021

Job overview

  • Politely answered phones to take orders, handled customer inquiries, and assisted customers with menu selections.
  • Provided a high level of customer satisfaction during high-volume operations.
  • Entered orders, and processed currency and credit transactions accurately.
  • Followed cash-handling policies to ensure financial integrity.
  • Maintained the cleanliness and neatness of the facility to create a welcoming atmosphere.

Education

Coldspring-Oakhurst High School
Coldspring, Texas

High School Diploma
05.2022

Skills

  • Meticulous Attention to Detail
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Customer Service Excellence
  • Data Entry and Record Management
  • Work Planning and Organizational Skills
  • Strong Time Management
  • Microsoft Office
  • Adobe Creative Cloud
  • Verbal and Written Communication
  • Professionalism and Confidentiality
  • Adaptability and Flexibility
  • Team Work and Collaboration
  • Appointment Scheduling

Additional Experience

Sunday School Teacher at ICD Church - May 2024 to Current

  • Prepare and deliver lesson plans according to Church's curriculum and general bible study.
  • Maintain a safe and welcoming classroom environment for students by upholding church policies.
  • Attend teacher training workshops and conferences to enhance teaching skills and knowledge.

.

DJ at ICD Church - May 2024 to Current

  • Perform sound checks to verify proper equipment operation.
  • Create playlists tailored to audience's preference while monitoring reactions to keep crowd engaged.
  • Ensure a smooth transition between songs, and manage the sound levels to enhance the experience.

.

TriCaster Operator at Coldspring Oakhurst High School - April 2020 to May 2022

  • Prepare, set up, and test studio equipment prior to filming/streaming live football games.
  • Live switching between up to 4 cameras, while integrating multiple supported digital devices.
  • Communicate with the production management and team to coordinate filming and post-production.

Certification

  • Texas Real Estate License
  • Notary Public, State of Texas

Languages

English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2

Timeline

Administrative Assistant

Strada Services LLC
04.2024 - Current

Escrow Officer

Patron Title of Polk, LLC
12.2021 - 04.2024

Customer Service Representative

Domino's Pizza
05.2021 - 11.2021

Coldspring-Oakhurst High School

High School Diploma

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