Charity Chansombathz
Oklahoma City
Summary
Administrative assistant with 20 years of experience in customer service and claims resolution. Expertise in communication and regulatory compliance has led to improved team performance and operational efficiency. Proven ability to streamline processes and enhance service delivery.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Aaron's Sales and Lease
Oklahoma City
08.2002 - Current
- Facilitate customer service for stores by responding to daily questions about products, appointments, and availability.
- Processed store orders for delivery and managed driver sign-outs. Addressed out-of-stock items and implemented substitution solutions.
- Resolved vendor claims to secure credits for damaged products delivered to distribution center and 105 stores.
- Managed workers' compensation claims spreadsheets for tracking case rate time loss and OSHA logs
- Recorded odometer data to guarantee fleet upkeep schedules.
Managed IFTA fuel logs to meet regulatory standards. - Developed comprehensive manual utilized by all 105 stores for guidance on damage claims process
- Supervise daily office activities, confirming receipt and billing accuracy as well as interviewing potential candidates and mentoring employees.
Education
High School Diploma -
Moore High School
Moore, OKSkills
- Office administration
- Document management
- Order processing
- Inventory control
- Regulatory compliance
- Risk assessment
- Database entry
- Workflow optimization
- Reception oversight
- Vendor relations
- Documentation and recordkeeping
- Spreadsheet management
- Time management
- Multitasking and prioritization
- Team collaboration
- Effective communication
- Professional communication
- Attention to detail
- Meticulous attention to detail
- Problem solving
- Multitasking and prioritization
- Database entry
- Insurance coordination
Timeline
Administrative Assistant
Aaron's Sales and Lease
08.2002 - Current
High School Diploma -
Moore High School