Yessenia Cifuentes
Layton,UT
Summary
Excels in problem-solving and active listening, adeptly managing high-stress situations and customer inquiries. Demonstrated ability in payment processing and call center operations, contributing to significant improvements in customer service efficiency.
Overview
12
12
years of professional experience
Work History
Hostess/Expo
MacCool’s Public House
09.2012 - 08.2015
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Communicated with kitchen staff and servers in regards to the food ready to be taken to each table.
Health Insurance Customer Service Representative
Black Turtle Services
10.2014 - 02.2015
- Entered and researched required information for customers needs.
- Identified and escalated priority issues to the correct department.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative Credit Specialist
Citibank
10.2015 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with creating online accounts and resetting passwords.
Apparel Sales Associate
Shine And Vibe Online
05.2021 - Current
- Enhanced online store reputation by maintaining a clean, organized, and visually appealing website.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Actively update inventory and keep up with any orders to pack and ship or deliver.
Education
High School Diploma -
Mountain High School
Kaysville, UT06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Call center experience
- Order Fulfillment
- Research
Languages
Spanish
Native or Bilingual
Timeline
Apparel Sales Associate
Shine And Vibe Online
05.2021 - Current
Customer Service Representative Credit Specialist
Citibank
10.2015 - 05.2018
Health Insurance Customer Service Representative
Black Turtle Services
10.2014 - 02.2015
Hostess/Expo
MacCool’s Public House
09.2012 - 08.2015
High School Diploma -
Mountain High School