Yessenia Figueroa
Astoria,NY
Summary
Hardworking and responsible individual with experience in managing a store and providing customer satisfaction, Seeking to maintain a full-time position and ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Lead
The Children's Place
03.2018 - Current
- Train, coach, and mentor new sales associates for maximum performance.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Increase sales and customer satisfaction through personalized servicing.
- Maintain store visual standards by setting up window and interior displays to merchandising guidelines.
- Process and stock merchandise in accordance with store standards.
- Perform inventory control procedures to manage stock.
- Persuade customers to apply for our store credit card in order to make monthly goals.
- In charge of either opening the store or closing and handling end of the day deposits.
- Organize and maintain the floor, stockroom and breakroom.
- Handle BOSS, SFS, and BOPIS orders.
- Communicate effectively with regional management team.
Assistant Manager
Mandee
09.2014 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Coach and support new and existing Sales Associates.
- Provided excellent customer service at all times.
- Processed shipment and replenished sales floor.
- Ensured that projects such as visual updates and marketing were completed on time.
- Developed strategy to increase sales and drive profits.
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY06.2017
High School Diploma -
Long Island City High School
Long Island City, NY06.2014
Skills
- Excellent communication skills
- Leadership
- Time Management
- Organizing and Prioritizing
- Teamwork
- Multi-tasking
- Problem solving
- Bilingual (English and Spanish)
Timeline
Sales Lead
The Children's Place
03.2018 - Current
Assistant Manager
Mandee
09.2014 - 08.2017
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Long Island City High School
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