Yessenia Garcia Hernandez

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.

Collaborated with manager to align on daily task objectives.

Engaged with delinquent accounts to facilitate timely resolution of outstanding balances.

Coordinated and documented move-out activities to maintain operational efficiency.

Collaborated with maintenance teams to ensure homes met move-in readiness standards.

Supported manager in resolving resident complaints to enhance community satisfaction.

Compiled and finalized monthly financial reports to ensure accurate financial tracking.

• Implemented streamlined operations in property management, focusing on improving tenant satisfaction through clear communication and dedicated support.
• Streamlined maintenance processes through a scheduling system, and ensured deadlines were meet.
• Identified and assessed market trends to strategically adjust rental pricing, ensuring alignment with competitive market.
• Established clear performance metrics for team members, promoting accountability and significantly improving productivity across all managed properties.

-Collected rent payments and followed up on delinquent accounts

-Handled resident concerns and resolved issues professionally and efficiently

-Processed lease applications, renewals, move-ins, and move-outs.

-Prepared non-compliance resident notices.

-Supported occupancy goals through resident retention and lease renewal efforts.