Yessenia Martinez
Servicon Systems
Panorama City,CA
2
Languages
6
years of professional experience
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization.Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Custodian
2 Years 8 Months- Maintained cleanliness and sanitation standards across multiple facilities.
- Operated cleaning equipment, ensuring effective maintenance and safety protocols.
- Assisted in training new custodial staff on procedures and safety measures.
- Conducted regular inspections to identify areas needing improvement or repair.
Receptionist
8 Months- Answered telephones and emails, taking messages and transferring calls
- Scheduled and coordinated appointments
- Processed incoming and outgoing mail, ensuring timely delivery of communications.
- Maintained front desk area, creating welcoming environment for visitors and clients.
- Carried out administrative duties such as typing, copying, scanning
- Sorted and distributed incoming mail and packages
Cashier Associate
2 Years 6 Months- Organized merchandise displays and maintained cleanliness to support optimal customer experience and compliance with safety regulations.
- Answered calls, taking messages and transferring calls
- Managed customer inquiries and resolved complaints efficiently on the sales floor, contributing to a positive shopping experience.
- Trained incoming team members on loss prevention techniques and effective customer engagement strategies.
Store Associate
3 Years 4 Months- Maintained clean sales floor standards by executing rigorous hourly recovery protocols and organizing merchandise displays.
- Supported management with daily store operations, including opening/closing procedures, cash drawer reconciliation, and shift handovers.
- Resolved customer inquiries and complaints promptly on the sales floor to maintain a welcoming environment. By employing active listening and quick problem-solving,
- Trained incoming team members on loss prevention techniques and effective customer engagement strategies.
- Helped with staff scheduling and finding shift coverage
Education
High School Diploma
Skills
Cleaning and sanitizing
Work independently
Responsible and dependable
Customer service
Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodian
Servicon Systems
12.2023 - CurrentRead More
Receptionist
Lees Maintance
04.2023 - 12.2023Read More
Cashier Associate
Burlington
06.2021 - 12.2023Read More
Store Associate
Dollar Tree
08.2020 - 12.2023Read More
Options For Youth
High School Diploma
Read More