Yessenia Peralta
Lehigh Acres,FL
Summary
I am a dynamic and detail-oriented professional with extensive experience in housekeeping and customer service roles, and I excel at maintaining high standards of cleanliness and hygiene. I have the proven ability to improve customer satisfaction through exceptional service, leveraging both strong organizational skills and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Housekeeping and Laundry Attendant
Hotel Condominios La Perla
Miami, FL
02.2023 - 09.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Cleaned hard-to-reach areas by moving furniture.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
Housekeeping Cleaner
Hotel Hyte
Miami, FL
01.2020 - 12.2022
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maintained common spaces to minimize dust accumulation.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
Housekeeping and Laundry Attendant
Doubletree Resort Lancaster
Miami, FL
09.2017 - 10.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced team dynamics through collaborative efforts.
- Secured punctual room availability for guests by efficiently handling housekeeping tasks.
Hoster Receptionist
Paquitos Mexican Restaurant
07.2016 - 08.2017
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Resolved guest complaints professionally, resulting in high levels of customer satisfaction.
- Supported hostel operations by performing administrative tasks such as filing documents, managing office supplies, and updating records as needed.
Associate
Rainbow Shops
Miami, FL
03.2014 - 08.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Ensured efficiency in maintaining optimal inventory.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
José Shendel
Nicaragua Skills
- I am an efficient and effective person in my assigned tasks I am communicative, respectful, and have high family values I have empathy with other people and coworkers I work in a group I like to have good communication with my coworkers and to fulfill all my assigned duties in a timely manner
Languages
Spanish
Full Professional
English
Elementary
Timeline
Housekeeping and Laundry Attendant
Hotel Condominios La Perla
02.2023 - 09.2024
Housekeeping Cleaner
Hotel Hyte
01.2020 - 12.2022
Housekeeping and Laundry Attendant
Doubletree Resort Lancaster
09.2017 - 10.2019
Hoster Receptionist
Paquitos Mexican Restaurant
07.2016 - 08.2017
Associate
Rainbow Shops
03.2014 - 08.2015
José Shendel