Yessenia Vazquez
Phoenix,AZ
Summary
Results-driven manager with expertise in customer service, team leadership, and strategic planning. Proven track record in enhancing customer satisfaction and optimizing team productivity during peak hours.
Overview
9
9
years of professional experience
Work History
Manager
Burger King
Phoenix, AZ
04.2025 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members on food preparation and customer service protocols.
- Managed inventory levels, ensuring availability of supplies while minimizing waste.
- Implemented efficient scheduling practices to optimize staff productivity during peak hours.
- Enhanced customer satisfaction through effective conflict resolution and service improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Cashier Team Lead
Family Dollar
Phoenix, AZ
02.2021 - 03.2025
- Supervised cashier team, ensuring efficient transaction processes and exceptional customer service.
- Trained new employees on cash handling procedures and point-of-sale systems.
- Managed daily cash register operations, maintaining accuracy in financial reporting.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed schedules for team members, ensuring adequate coverage during peak hours.
- Processed both cash and card purchases and returns.
- Communicated with customers and team members to solve problems.
Teacher's Assistant
Southwest Human Development
02.2017 - 02.2020
- Assisted lead teachers in developing and implementing individualized education plans for students.
- Supported classroom management by reinforcing positive behavior and maintaining a focused learning environment.
- Collaborated with educators to design engaging lesson materials that cater to diverse learning styles.
- Monitored student progress, providing feedback and recommendations for improvement to instructional staff.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Education
High School Diploma -
Ombudsman
Phoenix, AZ05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Sales management
- Staff management
- Relationship building
- Strategic planning
- Clear communication
- Work prioritization
- Data analysis
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Burger King
04.2025 - Current
Cashier Team Lead
Family Dollar
02.2021 - 03.2025
Teacher's Assistant
Southwest Human Development
02.2017 - 02.2020
High School Diploma -
Ombudsman