Summary
Overview
Work History
Skills
Timeline
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Yessenia Cruz

Oxford,MA

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

6
6
years of professional experience

Work History

Sales Associate

Asbury Toyota
Auburn, MA
06.2025 - Current
  • Maintained knowledge of Toyota products and promotions to support sales.
  • Assisted customers in identifying vehicle features and specifications.
  • Adhered to company initiatives and achieved established goals.

Logistics Coordinator U.S. Air Force

United States Military
Niagara Falls, NY
05.2019 - Current
  • Created and enforced policies and procedures for entire logistics team.
  • Assessed Airforce needs and allocated resources to meet demand and mission requirements.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Conducted meetings with higher rankings to discuss the daily demand and asset control.

Receptionist/Administrative Assistant

Lexus of Northborough
Northborough, Massachusetts
01.2022 - 05.2025
  • Processed documents and maintained accurate records for customer transactions.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

PTL(Physical Training Leader)

Military
Sumter, SC
10.2020 - 03.2021
  • Created and monitored physical training courses for my coworkers to promote quality performance and enhance effectiveness of training.
  • Supervised and conducted daily training with workout plans, including cardiovascular, and strength training.
  • Assessed the needs of the individuals on my team who needed guidance or advice to further help everyone reach their goal.
  • Administered mock fitness exams.

Skills

  • Sales techniques
  • Upselling and cross selling
  • Exceptional customer service
  • Logistics including transportation and distribution of warehouse operations
  • Warehouse management

Timeline

Sales Associate

Asbury Toyota
06.2025 - Current

Receptionist/Administrative Assistant

Lexus of Northborough
01.2022 - 05.2025

PTL(Physical Training Leader)

Military
10.2020 - 03.2021

Logistics Coordinator U.S. Air Force

United States Military
05.2019 - Current

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Yessenia Cruz