Yessi Perez
Pomona,CA
Summary
Dedicated Service Advisor with a proven track record in enhancing customer satisfaction and resolving complaints. Strong multitasking skills and attention to detail ensure effective workflow management.
Overview
7
7
years of professional experience
Work History
Service Advisor
Rock Honda
16570 S. Highland Ave. Fontana, Ca. 92336
12.2025 - Current
- Assisted customers in scheduling service appointments and addressing inquiries.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Processed customer payments and maintained accurate transaction records.
- Provided detailed explanations of services performed to enhance customer understanding.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Assess cost for repair and maintenance , provide clear estimates and collect balances from customers and insurance.
Service Manager
Sierra Honda of Monrovia
821 E. Central Ave. Monrovia, Ca. 91016
06.2022 - 12.2025
- Oversaw daily service operations to ensure customer satisfaction and operational efficiency.
- Maintain service department workflow, optimizing technician schedules for improved productivity.
- Implemented quality control measures, enhancing service accuracy and reducing customer complaints.
- Trained and mentored new staff on service protocols and customer interaction best practices.
- Accept payments and balance charges.
- Resolved customer complaints in professional and timely manner.
Automotive Service Advisor
West Covina Nissan
205 N. Citrus St. West Covina, Ca. 91791
03.2019 - 06.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient workflow and optimal resource allocation.
- Evaluated vehicle conditions and recommended appropriate services based on manufacturer guidelines.
- Developed strong relationships with clients to foster trust and encourage repeat business.
Education
High School Diploma -
Monrovia High Schoo;
Monrovia, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Workflow management
- Customer relationship management
- Team collaboration
- Documentation and reporting
- Customer retention
- Calm under pressure
- Multi-line phone talent
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Advisor
Rock Honda
12.2025 - Current
Service Manager
Sierra Honda of Monrovia
06.2022 - 12.2025
Automotive Service Advisor
West Covina Nissan
03.2019 - 06.2022
High School Diploma -
Monrovia High Schoo;