Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yessica Alvarez

Durham,NC

Summary

Management experience with 12+ years of customer service. Highly organized and knowledgeable on scheduling and social relations. skills in high paced and stressful environments with expertise in managements. Positive and upbeat with excellent interpersonal communication skills.

Overview

12
12
years of professional experience

Work History

La Muñeca Ice Cream

Assistant Manager
2021.09 - Current
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
  • Offered samples of new ice cream flavors to customers.
  • Maximized product consistency by following established recipes and measuring ingredients accurately.
  • Event coordinator, make connections with new vendors and built/maintain a strong relationships.
  • Quality control, Participation on hiring team and scheduling.

Sales /quality Control Management

M&M Concrete and More
2018.08 - 2024.06

Conducting and initiating start up meeting with new contractors, scheduling future jobs and answering calls. Meet with a customers to go over the project timeline. Making sure customers are satisfied with the quality work. Solving and problems in a timely manner. Generate invoicing and final inspection meetings.

Private Spanish Teacher

LEAP
2012.09 - 2021.05
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Education

GED -

Alamance Community College
Graham, NC
04.2011

Skills

    Leadership, problem-solving, interpersonal communication, adaptability, creativity, time management.

Timeline

La Muñeca Ice Cream

Assistant Manager
2021.09 - Current

Sales /quality Control Management

M&M Concrete and More
2018.08 - 2024.06

Private Spanish Teacher

LEAP
2012.09 - 2021.05

GED -

Alamance Community College
Yessica Alvarez