Yessica Cabrera
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
City Expeditor
Manhattan, NY
06.2021 - 08.2023
- Maintained reception area cleanliness and tidiness.
- Provided assistance with payroll processing when needed.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Responded promptly to emails from customers and other departments within the organization.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Medical Receptionist
Bellevue Hospital
New York, NY
05.2018 - 02.2020
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Straightened up waiting room to maintain neat and organized space.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
Teaching Assistant
Fe Y Alegría School
Manhattan, NY
06.2014 - 09.2017
- Graded assignments, tests and papers according to teacher instructions.
- Implemented strategies designed to help struggling learners understand difficult concepts.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Assisted with the development of Individual Education Plans.
- Monitored student progress by keeping detailed records of academic performance.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Organized educational activities such as field trips and assemblies.
- Assisted teachers in creating lesson plans and providing instructional materials.
- Developed positive relationships with parents and guardians of students.
- Provided one-on-one support for special needs students.
- Facilitated small group instruction sessions on various topics.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Participated in professional development workshops related to teaching techniques.
- Instructed students individually or in groups to reinforce learning concepts.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Prepared and set up equipment and materials for laboratory sessions.
- Managed the distribution and collection of textbooks and other teaching materials.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Created and maintained a safe and engaging learning environment for all students.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NYSkills
- Office Equipment Maintenance
- Guest Relations
- Fee Collection
- Supply Management
- Call handling
- Meeting Support
- Client Relations
- Visitor assistance
- Reception Management
- Meeting Coordination
- Scheduling appointments
- Facilities Management
- Appointment Scheduling
- Expense Tracking
- Travel Arrangements
- Appointment Setting
- Reception Area Maintenance
- Document Management
- Policy Enforcement
- File Organization
- Calendar Management
- Scheduling
- Office Management
- Database Administration
- Data Entry
- Payroll Administration
- Administrative Management
- Staff Management
- Data Analysis and Modeling
- Problem-solving abilities
- Workflow Planning
- Interpersonal Skills
- Adaptability
- Motivational Leadership
- Multitasking and Organization
- Self Motivation
- Analytical Skills
- Professionalism
- Handling Complaints
- Strategic Planning
- Phone and Email Etiquette
- Effective Communication
Timeline
Receptionist Administrator
City Expeditor
06.2021 - 08.2023
Medical Receptionist
Bellevue Hospital
05.2018 - 02.2020
Teaching Assistant
Fe Y Alegría School
06.2014 - 09.2017
High School Diploma -
John F Kennedy High School