Yessica Cortez
Mesquite
Summary
Dedicated manager known for exceptional customer service and conflict resolution skills. Experience in optimizing team operations and ensuring customer satisfaction, ready to drive improvements and support organizational goals.
Overview
9
9
years of professional experience
Work History
Manager
Amekana LLC
Carrollton
07.2023 - Current
- Managed daily operations to ensure team efficiency and workflow optimization.
- Coordinated projects and tasks among team members.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained knowledge of promotions, policies, and services offered by the company.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Receptionist
Pediatric Clinic of Sunnyvale
Sunnyvale
04.2021 - 05.2023
- Collected patient information and verified insurance details for accurate record-keeping.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Cashier
Chevron
Mesquite
01.2017 - 01.2021
- Handled cash transactions accurately and efficiently at a busy fuel station.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Counted money in cash drawers at the beginning and end of shifts to ensure amounts were correct.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2015
Skills
- Customer service
- Conflict resolution
- Project management
- Financial processing
- Problem solving
- Critical thinking
- Attention to detail
Languages
Spanish
Professional
Timeline
Manager
Amekana LLC
07.2023 - Current
Receptionist
Pediatric Clinic of Sunnyvale
04.2021 - 05.2023
Cashier
Chevron
01.2017 - 01.2021
High School Diploma -
Skyline High School